Sales Coordinator Manager

4114 S Peoria St
Chicago, IL, 60609
Tel:

As an active member of the Management Team, The Sales Coordinator Manager is responsible for supervising a team of Sales Coordinators in providing “best by far” service to our valued clients and customized support to our sales team. This role includes the training, developing, coaching, problem solving, monitoring and supervising of the Sales Coordinator team. The role must ensure that the Sales Coordinator team balances the above duties through excellent interpersonal and communication skills (both verbal and written), while maintaining an active Customer Service function.

Reports to:

General Manager

Direct Reports:5 Sales Coordinators – Chicago & Naperville

• Supporting the Sales and Sales Coordinator teams
• Supervises the day to day activities of the Sales Coordinators
• Coach the Sales Coordinators in creatively addressing daily internal and external issues
• Ensure sales coordinators acquire and maintain appropriate interpersonal skills and extensive product knowledge of our catalogue and services
• Train & Develop each Sales Coordinator in the following areas:
• Manufacturing processes
• ERP, Process & System Efficiency
• Problem Solving
• Ensure that all transactions are processed accurately
• Recruit, interview and onboard new sales coordinators as required
• Career development and succession Planning
• Monitor and improve all service levels (i.e. credit notes, quote request timing, etc.)
• Assist in creating, implementing, and enforcing policies and procedures as required
• Act as an escalation point for customers
• Work as a liaison between Sales Coordinators, Sales and Sales Management
• Perform other related duties and participate in special projects as assigned

• Direct employees – assign work, correct and discipline, evaluate performance, answer grievances/settle conflicts, recommend pay increase, promotion, and discharge
• Set performance objectives based on company strategies, policies, and agreed organizational targets
• Approve and implement customer service policies and procedures that are aligned with Supreme
  
  X Inc
• Recommend general policies and procedures

• 5 + years’ experience in a supervisory role of a Sales Coordinator Team or equivalent in a manufacturing environment
• Related paper-based industry experience preferred: envelopes, folding carton, printing, business forms, corrugate manufacturing or converting, etc.
• Intermediate computer skills in MS Office required, MS Dynamics AX experience a definite asset
• Ability to supervise and train employees, including organizing, prioritizing, and scheduling work assignments
• Solid negotiation, conflict resolution , and people management skills
• Excellent teamwork and team building skills
• Able to build and maintain lasting relationships with other departments, key business partners, and customers
• Strong problem identification and problem resolution skills
  
  Ability to effectively communicate both verbally and in writing
• Ability to coordinate and organize meetings, and prepare and deliver presentations
• “Can Do” attitude who wants to make a difference
• Comprehensive Medical, Dental, and Health Benefits to support your well-being
• Retirement Plan – A retirement plan to help you plan for the future.
• Bonus – Annual bonus opportunities based on Company performance and/or Individual goals
• Collaborative Culture– A workplace built on communication, integrity, excellence, respect, and teamwork.
• Work-Life Balance – Support for a healthy balance between work and life.

NOTE:

This job description in no ways states or implies that these are the only responsibilities of this position. The employee will be required to accept additional responsibilities as deemed appropriate by the Manager.

Supreme

X is an equal opportunity employer. Supreme

X recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law.

We encourage you to connect with us if you require an accommodation for the recruitment process.

If offered employment at Supremex USA, you will be required to undergo a successful pre-employment drug screen in accordance with the federal Drug-Free Workplace Act of 1988, which is part of Public Law 100-690, Anti-Drug Abuse Act of 1988.