Analyst, LTL Carrier Relations

Job Title

Analyst, LTL Carrier Relations

Chicago, IL

Director, LTL Carrier Relations

In office Tuesdays to Thursdays, 8:00 AM – 5:00 PM with an hour break. In office 3 days per week with ability to travel up to 15%.

Recognized by Gartner in their Modern 4PL Market Guide, Redwood Logistics is at the forefront of industry innovation. Our cutting‑edge supply chain technology pairs with the expertise of our brilliant minds to empower logistics execution across North America and Mexico. Leveraging a comprehensive range of services, data‑centric network solutions, and a seamlessly integrated platform, we have established our prominence as a key player in the mid‑market segment within the freight tech industry.

Whether you’re just starting your career or are an established professional looking for your next opportunity, Redwood inspires innovation across teams to provide transformative solutions for our customers.

As an Analyst, LTL Carrier Relations, working within Redwood Managed Services, you will strengthen carrier relationships in the LTL mode. You will use your understanding of all components of the LTL industry to engage with LTL Carrier Stakeholders from C‑Level to Terminal Level operations. You will represent Redwood Operations, Freight Audit & Pay, and other departments to build relationships, improve service and use a data‑driven methodology to enable Redwood to become a better partner in the LTL industry, delivering more value to our customers.

• Manage and develop LTL Carrier Scorecards encompassing operational & financial metrics. Leverage scorecards to drive positive change both internally & externally with carrier partners.
• Contribute to customer onboardings & implementations, partnering with LTL carriers to align on operational strategies and customer requirements after procurement events for new and/or existing customers.
• Establish key relationships internally to learn how the Redwood Operations, Freight Audit & Pay, and Procurement teams operate. Represent these departments in a carrier‑facing role to drive improvements to critical processes that drive the Redwood business.
• Manage escalations within the business and drive corrective actions within the LTL carrier network. Develop relationships with key stakeholders representing Redwood processes.
• Assist in carrier aging management and resolution, driving improvements from rate discrepancies and disputes, and ultimately deploying new processes internally and externally to increase the percentage of freight bills paid within terms.
• Learn all Redwood systems & Transportation Management Systems and become an expert of data management from the system to quantify carrier performance.
• Manage internal communications that represent changes in the LTL industry including weather or other events causing disruption.
• Travel to LTL carrier offices & local terminals to represent Redwood and our customers. Build carrier contacts spanning Pricing, Operations, Collections & Technology departments.
• Travel to prospective customers to collect information on their product and operations to facilitate Redwood offering best LTL solutions.

• Core understanding of LTL industry and experience interacting with LTL carriers.
• 3‑5 years experience in a logistics capacity at a company or 3PL.
• Proven ability to consume & leverage data to drive positive change and solve problems.
• Experience with Transportation Management Systems and understanding of systems integrations facilitating financial transactions.
• Strong communication skills and ability to thrive in a team environment.
• Strong interpersonal skills; ability to rapidly develop and cultivate relationships with peers and external stakeholders.
• Presentation skills to senior leaders internally and externally.
• Growth mindset and positive “can do” attitude.
• Exceptional written and verbal communication skills, including presentation skills.
• This position requires travel to carriers and occasional customers.
• Bachelor’s degree or higher.

• Access to experts and resources for your learning & development journey.
• Opportunity for…