Account Manager

Overview

Are you passionate about creating impactful relationships and driving customer success? At Peoplevine, we help businesses - from member-based organizations to hospitality groups - build stronger connections with their customers and members through our innovative platform.

We’re seeking a motivated Account Manager who can forge meaningful partnerships, deliver consultative support, and champion the growth of our customers. You’ll work closely with decision-makers, providing tailored business reviews, strategic insights, and hands-on training to optimize their use of Peoplevine’s suite of tools. Through proactive communication and thoughtful problem-solving, you’ll serve as a trusted advisor, addressing key issues and helping our customers unlock their full potential.

• Build trusted relationships with a portfolio of key accounts, owning customer health and retention.
• Deliver strategic insights and tailored business reviews that drive adoption and help customers unlock the full potential of the Peoplevine platform.
• Lead engaging training sessions (on-site or virtual) to empower customers and their teams.
• Proactively identify opportunities to enhance customer engagement and retention.
• Collaborate cross-functionally to resolve issues quickly and effectively, ensuring a seamless experience.
• Advocate for customer needs, sharing feedback with our product and development teams to help shape our roadmap.

• Proven experience in account management, customer success, or a similar customer-facing role - ideally in SaaS, hospitality, or member-based businesses.
• A consultative, solutions-focused mindset with the ability to identify and maximize opportunities.
• Strong project management skills and the ability to juggle multiple priorities.
• Excellent communication and interpersonal skills to build trust and rapport.
• A proactive, problem-solving attitude and passion for making a real difference for customers.
• A genuine interest in technology and helping businesses engage, grow, and succeed.

At Peoplevine, we’re dedicated to fostering connections - between businesses and their customers, and between technology and real-world impact. You’ll join a collaborative, supportive team that values your ideas, encourages growth, and celebrates your contributions.

Location:

Chicago, IL: 2-3 days working from the office

Private medical insurance; company pension; team days/nights out; company laptop and other tech.