Senior Manager, Commercial Strategy; Rocket

Senior Manager, Commercial Strategy (Rocket Travel by Agoda)

Base pay range: $/yr - $/yr

About Agoda

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration.

We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Our Purpose – Bridging the World Through Travel. We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness. We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.

About the Role

Rocket Travel by Agoda is the strategic partnerships arm of Agoda, part of Booking Holdings. It partners with global brands to bring their customers rewarding and engaging travel experiences that deliver value, maximize rewards, and build customer loyalty for partners’ brands. Rocket Travel by Agoda is looking for a Sr. Manager, Supply Strategy & Hotel Programs to join our growing Commercial team.

In this role, you’ll own the strategic build out, optimization and management of the hotel programs offered to our white label partners. This requires collaboration across Booking Holdings brands, internal Rocket Travel by Agoda teams and our white label partners.

As a Sr. Manager, Commercial Strategy & Hotel Programs you will:

• Spend half of your time supporting the optimization of Rocket’s hotel, flight, car, and insurance supply.
• Dive deep into data to analyze supply trends, identify supply strategy opportunities, size them, and present them to internal teams (product, commercial partnerships, legal, finance). You may lead the development and execution of plans to realize those opportunities.
• Own select Rocket supplier partnerships for car, hotel, and insurance. Build relationships, meet regularly to discuss opportunities and challenges, and work to hit KPIs.
• Work with Rocket’s Customer Experience Group to understand drivers of supply complaint trends across hotel and car verticals. Report out and act on insights in collaboration with other teams, identifying practical, scalable solutions.
• Set and measure supply initiatives against quantifiable targets, evaluate post-launch, and use insights to improve strategy and execution.

• Support the launch of new White Label partners for key supply verticals, ensuring each partner’s unique supply requirements are planned for and ready at launch.

• Learn our hotel rate distribution system and be the go-to contact for rate distribution strategy changes.
• Be the point person for resolution of supply escalations from suppliers and white label partners; triage issues to identify root causes, size impact, and options for scalable, long-term resolution.

• Spend half of your time optimizing and scaling our luxury hotel collection portfolio, including establishing KPIs, analyzing performance across brands and regions, and driving program improvements. This includes engaging target chains, management groups and independent properties, negotiating terms, and coordinating with hotel connectivity, market management, and product teams.
• Collaborate with white label partners to market programs to end customers and drive bookings within the platform, including pitching to new partners.
• Generate program reporting related to bookings, pricing, availability, ranking and property conversion; define processes for distributing program performance reports to internal and external stakeholders.

• Be scrappy. We are a small team and value resourcefulness, adaptability, and a willingness to learn as we drive results together.

About you

• You have 7+ years of relevant…