Invoice to Cash Business Partner

** What We'll Bring:
** At Trans Union, we strive to build an environment where our associates are in the driver’s seat of their professional development, while having access to help along the way. We encourage everyone to pursue passions and take ownership of their careers. With the support of colleagues and mentors, our associates are given the tools needed to get where they want to go.

Regardless of job titles, our associates have the opportunity to learn new things and be a leader every day.
Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology.
The GFSS Regional Business Partner acts as the primary liaison (Single Point of Contact or SPOC) between the regional business units and the global Invoice-to-Cash (I2C) operations. This role ensures seamless communication, process alignment, and issue resolution while supporting the regional implementation of standardized I2C processes. The Regional Business Partner is responsible for understanding the unique needs of the business within the region, addressing escalations, and collaborating with the Operations teams to drive process efficiency and stakeholder satisfaction.

This role supports key decision making by providing insights, guidance and leadership while collaborating with Key leaders in the organization.
** What You'll Bring:
*** 8–10 years of experience in finance operations, shared services, or a related role, with a focus on Invoice-to-Cash processes.
* Proven experience in stakeholder management and handling regional process variations.
* Strong understanding of I2C processes, including Billing, Cash Application, and Collections.
* Excellent communication, collaboration, and stakeholder management skills.
* Analytical mindset with experience in using metrics and dashboards to drive decisions.
* Problem-solving and escalation management skills with a focus on customer satisfaction.
* Familiarity with ERP systems (e.g., People Soft, Salesforce) and I2C tools (e.g., High Radius).
* Ability to manage competing priorities in a dynamic, fast-paced environment.
* Bachelor’s degree in Finance, Accounting, Business Administration, or a related field (Master’s degree preferred).
** Preferred**:
* Experience in a global shared services environment.
* Knowledge of regional requirements and cultural nuances.
** Key Performance Indicators (KPIs)
*** Regional AR overdue percentages, DSO, Adjustments and write-offs.
* Timely resolution of escalations and disputes.
* Regional adherence to global I2C processes and compliance standards.
* Successful implementation of transformation initiatives in the region.
** Impact You'll Make:
** 1.
** Stakeholder Management
*** Serve as the primary contact for the region on all I2C-related matters, including Billing, Cash Application, and Collections.
* Partner with regional sales, finance, and operations teams to ensure alignment of I2C processes with business objectives.
* Manage and address escalations from business units and customers, ensuring timely and satisfactory resolutions.
* Delivers monthly reports to leadership teams and positively impacts Metrics, KPI Outcomes
2.
** Regional Process Support
*** Ensure global processes are implemented effectively within the region while accommodating local regulatory and cultural requirements.
* Provide insights on regional nuances, customer preferences, and compliance needs to the Operations team
3.
** Performance Monitoring and Reporting
*** Monitor regional I2C performance metrics (e.g., Billing completeness, efficiency and accuracy, AR aging, Days Sales Outstanding, unapplied cash, collection efficiency) and identify areas for improvement for Global Process Leader.
* Share periodic reports and updates (including Monthly Reviews) with both regional stakeholders and Global Process Leader.
4.
** Collaboration with Functional Operations Teams
*** Work closely with onshore functional team leaders (Billing, Cash Application, Collections) to address process inefficiencies and regional challenges.
* Collaborate with the Global Process Leader to implement process improvements, automation, and new tools within the region.
5.
** Escalation and Issue…