Customer Solutions Manager

Company

Description:

Fortune Brands Innovations, Inc. is an industry‑leading innovation company focused on creating smarter, safer and more beautiful homes and improving lives. Our driving purpose is to elevate every life by transforming spaces into havens. We believe our work and our brands can have incredibly positive impacts for not just our business and shareholders, but for people and the planet, too.

When you join Fortune Brands, you become part of a high‑performing team who are empowered to think big, learn fast and make bold decisions. We support an inclusive and diverse culture where everyone is encouraged and empowered to be their authentic selves, and where our differences and unique perspectives are a key strength.

Job Title: Customer Solutions Consultant – Vertical Markets

Job Description: The Customer Solutions Consultant – Vertical Markets will play a strategic role advising enterprise clients on safety and security solutions through Commercial Distribution partners. This role focuses on identifying and engaging key stakeholders within Global 2000 End User companies to co‑develop tailored safety and security strategies. The Solutions Consultant will consult on and implement Master Lock’s integrated safety and security solutions at an enterprise level, ensuring alignment and execution by translating enterprise needs into actionable plans for field teams.

The position may be fulfilled from a home‑office and requires strong collaboration and relationship‑building skills with both internal and external stakeholders.

Ideal Candidate: 7+ years of enterprise‑level B2B sales experience presenting Software as a Service (SaaS), a background in industrial, manufacturing, or oil & gas verticals, and experience engaging with C‑suite decision‑makers across large organizations. Skilled in consultative selling, navigating long sales cycles, and driving growth through both direct customer relationships and channel partners.

This position is eligible for a remote schedule with the ideal location within driving distance of a major airport. Anticipated travel is 30%+.

$107,000 - $150,000/year + bonus. We provide a car allowance, company laptop, and company cell phone.

• Establish strategic partnerships with C‑suite stakeholders to align Master Lock’s solutions with enterprise‑level safety and security objectives
• Expand solution adoption and maximize customer value through ongoing engagement and optimization
• Identify and engage Global 2000 organizations to co‑develop scalable safety and security strategies
• Conduct discovery with prospective clients to uncover operational challenges and recommend tailored solutions
• Guide clients through the evaluation and adoption of SaaS‑based safety solutions such as cLOTO
• Serve as a trusted advisor and subject‑matter expert on Master Lock’s integrated safety and security solutions
• Consult with clients to architect comprehensive solutions leveraging Master Lock’s full portfolio
• Collaborate with clients to design solution roadmaps and align on value‑based outcomes
• Support internal teams by providing strategic insights and solution frameworks for enterprise opportunities
• Demonstrate expertise in consultative engagement methodologies and solution lifecycle management
• Facilitate strategic discussions with senior leadership to align solutions with business goals
• Maintain detailed records of client engagements, solution designs, and implementation milestones in CRM
• Collaborate cross‑functionally to ensure client needs are translated into effective solutions and support

• 7+ years experience in sales with major account management, presenting Software as a Service (SaaS) proposals
• Demonstrated success advising and influencing C‑suite stakeholders within targeted verticals
• Knowledge of company products, master key systems, OSHA regulations, and sales force priorities and motivations
• Strong communication and interpersonal skills (oral presentation and written)
• Track record of successful performance in commercial sales
• Proven ability to manage long sales cycles

• Bachelor’s Degree in Business, Marketing, Engineering, or similar
• Experi…