Customer Operations Executive

OPPLY - Customer Operations Executive (1-2 years exp)

Based:
Chicago (Flexible working)

Salary: $60,000 + Benefits

After becoming one of the fastest growing VC-backed startups in Europe, we've now expanded to the US. We’re offering huge opportunities for progression in both the UK and the US as we continue to grow. Now we need extraordinary minds with a strong growth mindset who want to join us on our mission!

There are currently 1 million SMB consumer goods brands ordering over $1 trillion of raw ingredients per year – imagine this was all ordered on one platform.

Today, these brands all order separately with small teams and volumes, resulting in wasted stock and higher prices. Opply automates the entire ingredient ordering process by:

We work with some of the most exciting brands and suppliers in the space and are shaping innovation in a market that’s been underserved for too long. If you’re a trailblazer, come join us!

We’re a close-knit team of 25, working across five time zones, and we meet up every year to work, ideate and hang out.

We're VC-backed by some of the world's top investors like Index, Anthemis and Chalfen Ventures, and unicorn angels from GoCardless, Flow.io and Trouva, and have won Start Up of the Year for Technology Services and Supply Chain Specialists of the Year at the Startup and Global Corporate Live Wire awards - achievements we’re super proud of!

As a Customer Operations Executive, you’ll be at the heart of driving success for our customers, helping them to meet their business objectives, and getting the most out of our products and services.

• Manage all supply chain administration associated with delivering our services, including:
  • Confirming purchase order (PO) details with buyers
  • Raising POs with suppliers
  • Monitoring and reporting on platform automation performance
  • Reconciling invoices and chasing payments
• Act as the first point of contact for customers, handling inbound queries related to orders, deliveries, and payments
• Resolve supply chain issues promptly and drive strong OTIF (On-Time, In-Full) performance
• Ensure customer satisfaction by deeply understanding client needs, providing regular updates, and proactively addressing feedback
• Maintain accurate and complete records in our platform, CRM and other softwares to ensure centralized and accessible information
• Own the end-to-end supplier onboarding process: collecting key documents (e.g., credit forms, certifications), validating information, and ensuring timely setup in systems
• Advocate for customers internally, ensuring their issues are resolved quickly and their feedback informs our product roadmap and operational improvements
• Monitor and report on key operational metrics including OTIF, invoice accuracy, payment turnaround time, and supplier onboarding cycle time
• Collaborate closely with sourcing, operations, technical, and sales teams to deliver a seamless experience and drive innovation
• Identify and implement process improvements to enhance the customer experience, order accuracy, and operational efficiency
• Ensure compliance with internal and external policies on supplier and customer data, including secure handling of tax IDs, bank details, and legal forms

• 1-2 years’ experience in Customer Success, Customer Service, Operations, Account Management, Supply Chain admin or similar roles, ideally in a fast-paced B2B or supply chain environment
• Demonstrated ability to manage operational processes across multiple stakeholders with precision and accountability
• Track record of resolving complex issues and building strong, trust-based relationships with both customers and internal teams
• Experience working across multiple software systems simultaneously, ideally across the purchase-to-pay processes
• Exposure to food, consumer goods, or supply chain/logistics…