Customer Success Associate

Job Title: Customer Success Associate (Microsoft Business Applications)

Location: Millennium Park / Loop Office – Chicago, IL (In-Person)

Employment Type: Full-Time

About the Role:

We are looking for a highly collaborative and communicative Customer Success Associate to join our team in downtown Chicago. In this role, you will work closely with the Microsoft team to understand customer business challenges and help propose tailored solutions within the Microsoft Business Applications platform (e.g., Dynamics 365, Power Platform).

You’ll report to one of our Customer Success Managers and play a key role in ensuring a smooth customer onboarding experience, coordinating internal and external stakeholders, and driving customer satisfaction through a proactive and solution-oriented approach. This is an in-person role, and your presence at our Millennium Park Loop office will help foster a high level of collaboration with colleagues and partners.

• Partner with Microsoft sales and success teams to understand customer goals and business pain points and drive more net new engagements to Imperium
• Own the sales and onboarding journey for new customers, ensuring a seamless transition from sales to delivery
• Collaborate with technical, solution, and marketing teams to propose solutions using Microsoft Business Applications
• Serve as the first point of contact for customers, building trust and long-term relationships
• Track progress, follow up on action items, and ensure timelines and quotas are met
• Identify opportunities to expand value and engagement within existing accounts
• Contribute to the improvement of our customer success playbook and onboarding processes

• Strong interpersonal and communication skills – both verbal and written
• A background in sales or customer-facing roles (preferably within tech or SaaS)
• Experience or familiarity with Microsoft Business Applications (Dynamics 365, Power Platform, etc.) is a plus
• A team-oriented mindset with a passion for solving customer problems
• Organized, detail-oriented, and capable of managing multiple priorities
• Bachelor’s degree or equivalent experience preferred

• Work at the intersection of customer success and cutting-edge technology
• Collaborate directly with Microsoft and enterprise-level customers
• Commission and performance-based incentives
• Be part of a fast-paced, mission-driven team in a prime downtown Chicago location
• Opportunities for growth and development in the Microsoft ecosystem