Process Improvement Facilitator

Process Improvement Facilitator
- Zekelman Industries

We are a family of companies with a legacy dating back to 1877, and the largest independent steel pipe and tube manufacturer in North America. Join us in building a career you believe in.

As a Process Improvement Facilitator
, you will improve commercial and planning workflows in a manufacturing organization, leveraging your manufacturing process experience to drive efficiency and scalability. This online/hybrid position is located in Chicago, IL.

• Facilitate process improvement workshops by planning, organizing, and leading sessions with stakeholders to identify pain points, improvement opportunities, and process gaps.
• Capture, validate, and document business requirements to support process redesign and system enhancements aligned with business objectives and reduced manual work.
• Develop detailed process maps and workflow documentation for current‑state processes, highlighting manual efforts and inefficiencies.
• Collaborate with stakeholders to define future‑state processes that eliminate manual steps and improve scalability.
• Align data and reporting requirements to support service‑level expectations and effective process execution.
• Assist in developing and maintaining SOPs for commercial workflows to ensure clarity, compliance, and consistency.
• Maintain SOP version control and ensure procedures are accessible to all stakeholders.
• Identify and document best practices across business units, enhance them for scalability, and communicate them to ensure consistent adoption.
• Support process redesign through implementation by collaborating with project teams during testing, validation, and rollout.
• Assist in change management by developing communication plans, training materials, and stakeholder engagement strategies to support adoption.
• Track milestones, measure adoption rates, and report outcomes with insights for further optimization.
• Perform other duties as assigned.
• Lead and promote healthy and safe work practices as required by regulatory agencies and company policy.

• Bachelor’s degree in Business, Operations Management, or a related field (preferred).
• 3–5 years of experience in process facilitation, continuous improvement, or commercial operations within a manufacturing environment.
• Lean Six Sigma certification (preferred).
• Experience facilitating workshops and engaging stakeholders effectively.
• Understanding of commercial and planning workflows in manufacturing (quoting, pricing, order management).
• Experience using process mapping tools such as Visio or Lucidchart.
• Basic ERP and CRM knowledge (SAP, Oracle, or similar).
• Strong documentation and presentation skills.
• Collaborative, adaptable, and able to manage multiple priorities.

• Competitive compensation.
• Bonus plan and profit‑sharing opportunities.
• 401(k) plan with a generous company match.
• Comprehensive health, dental, and vision insurance with low‑cost, high‑quality options.
• Tuition assistance program to support continued education and professional development.
• Paid vacation and holidays to support work–life balance.
• Employee loyalty awards and recognition programs.

Base Salary Range: $71,000 – $124,000 USD. Offers will be determined based on experience, education, skill set, and interview performance.

• Yearly merit increase.
• Profit‑sharing bonus opportunities.