Director, Product Management

Department Overview

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. As the global leader in the food service industry, our legacy of innovation and hard work continues to drive us. From drive thru updates to delivery to mobile order and pay, we are innovating quickly and growing.

Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

Overview

We are moving fast and are adding to our best-in-class team. Joining McDonald’s means thinking big every day and preparing for a career that can have impact around the world. We are customer obsessed, committed to being leaders, and believe we are better when we work together.

McDonald’s has long been an industry leader, innovating to deliver improvements in the experience for our customers and restaurant teams. In recent years, digital platforms have become an increasingly critical part of delivering phenomenal customer and crew experience. We have invested to build assets and capabilities that will take advantage of this growing consumer interest in digital, including upgrades to the mobile app, as well as installation of self-order kiosks, and digital menu boards.

As Product Director, you will be responsible for leading the product strategy, roadmap, and execution for our Crew and Manager Experiences domain, directly impacting our customers and crew worldwide. You will work closely with cross-functional teams, including Technology and Experience Design to drive product innovation and achieve business goals. You will be the champion of products that enable our crew and managers to deliver McDonald’s promise of feel-good moments, translating their needs and feedback into product requirements and driving customer-centric product development.

The ideal candidate is a customer-obsessed, technical product innovator who can lead and inspire cross-functional teams to deliver exceptional products that customers love and that win for the business.

Duties

What you’ll do:

• Drive end-to-end product development partnering across the Restaurant and Consumer Platforms, including conducting market research, defining customer requirements, crafting product specifications, and working with engineering and design teams to develop and launch new features. Collaborate with Experience Design and Engineering to develop, test and ship functionality to users.

• Shared cross-product platform concerns, including cross-cutting experiences like navigation and information architecture, and common resources like our design system.

• Develop relationships with markets, operations & customers to deeply understand their perspectives and pain points as you craft your strategic roadmap.

• Provide frameworks and governance for common integrations.

• Define and supervise product performance metrics, such as market adoption and speed-of-service to evaluate product success.

• Feature configuration governance and monitoring, also tracking market deployments.

• Stay up to date with industry trends and technologies to advise product strategy and ensure the product portfolio remains competitive.

• Facilitate release planning, demos with stakeholders and other Agile practices on an operational basis.

• Collaborate with cross-functional teams and global markets including engineering, design, marketing, operations, and customer support, to ensure smooth execution of product initiatives.

• Develop a collaborative environment and build strong relationships with team members to align product goals and achieve business objectives.

Qualifications

• 8+ years of product management experience, including rapid product innovation

• Experience managing a team of product managers.

• Bachelor’s degree or equivalent experience in business, marketing, computer science, or an equivalent. MBA or other relevant certifications are a plus.

• Success in launching and handling products throughout their lifecycle with customer experience and technology systems and specifications and interdependencies: with a focus on specific Product Groups (i.e. Ordering, Serve, Digital Channels,…