Senior Product Manager-PX

Senior Product Manager-PX at Press Ganey

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Company Description

PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business.

We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Our Mission

We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.

Our Values

• Energize the customer relationship:
Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.

• Success starts with me:
Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.

• Commit to learning:
Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.

• Dare to innovate:
We challenge the status quo with creativity and innovation as our true north.

• Better together:
We check our egos at the door. We work together, so we win together.

Key Responsibilities

• Own the end-to-end lifecycle of CAHPS-related products, ensuring compliance with CMS and other regulatory bodies.

• Stay current on CAHPS program updates, submission deadlines, and methodology changes, translating them into product requirements.

• Gain a deep understanding of the market, competitive landscape, and client experiences.

• Develop, document, and maintain product strategy by analyzing product performance, identifying and filling product gaps, and generating new ideas that grow market share, improve client experience, and drive growth.

• Generate product buy-in with key stakeholders through product demos and presentations, and act as a product evangelist to build awareness and understanding. Be the central point of communication around your product.

• Translate product strategy into the product roadmap containing new product development, as well as product enhancements & refinements. Design, scope, and prioritize requirements based on business and client impact, and create product specifications for engineering.

• Provide some cross‑functional project management oversight for product development initiatives, including pilot projects, product enhancements, and new product development.

• Drive product launches by working closely with marketing, educational services, talent development, and other key stakeholders.

• Work closely with executives and leadership to gain a stronger understanding of the business needs and priorities.

• Clients to solicit feedback on products and services, and to better understand their problems and pain points.

• The design team to make sure that user experience is integrated from day one for accessible products which are attractive, intuitive, and efficient.

• The engineering team to ensure the product is brought to market according to business requirements and client expectations.

• The marketing and sales teams to develop positioning and promotional plans that are aligned with product strategy.

• The client services teams to respond to requests and questions, plus assist in ROI reporting to the clients.

• May require occasional travel a few times a year.

Qualifications

• 5+ years of SaaS product management experience, preferably within healthcare

• Experience with CAHPS regulatory processes and products, is a very strong plus

• Self‑starter with a bias toward action and a proven track record of results, who can think strategically, prioritize ruthlessly, and execute methodically

• Have a passion for user experience, getting to the root of user problems, and…