Sr. Operations Analyst

About the Role

As a Senior Business Operations Analyst, you won’t just "support" the Uber account – you will be the operational backbone that enables our wider global team to thrive (i.e. identifying automation opportunities, suggesting process improvements, supporting contract compliance, overseeing and supporting key operational processes like CPIs, KPIs, onboarding, and more).

We are looking for a proactive problem‑solver who digs into the "why" behind every task & embraces opportunities to make things better.

If you have a customer‑first mindset, are eager to grow at CBRE, and enjoy creating order out of complexity, this role offers the perfect environment to contribute alongside a high performing team and drive process improvements that make a tangible impact. You’ll work closely with senior leaders across a full service & global account, giving you a front‑row seat (and influence on) key global policies, programs, and decisions.

• Oversee approval workflows and lead process optimization for service lines.
• Conduct the annual review of the contract compliance checklist to ensure adherence to standards.
• Manage Master Services Agreement (MSA) abstracts and maintain updates for contract documentation.
• Conduct monthly access management and vendor audits to ensure operational compliance.
• Maintain the integrity of our shared knowledge by managing the QMS (Quality Management System) and shared drives.

• Manage the closeout of results and approvals for Quarterly CPI (Critical Performance Indicators) and KPIs (Key Performance Indicators).
• Generate, align, and distribute the Monthly Open Positions report.
• Compile a variety of complex operating and statistical information reports as needed.

• Oversee the Playbook program, including its oversight and annual refresh.
• Manage Flexforce (Uber access management system) and distribution management (aliases).
• Facilitate the seamless onboarding and offboarding of team members, ensuring a high‑quality experience for new hires.
• Oversee critical team data, including contact lists, organizational charts, and distribution aliases.
• Manage the awards and prizes distribution process (e.g., Giftogram).
• Support expense report submission for Alliance Director.

• Evaluate department processes and procedures to identify opportunities to improve service delivery and make recommendations to management.
• Support and lead innovation programs /Lessons Learned programs.
• Troubleshoot and resolve escalated inquiries and requests from internal and external clients.

• Education/Experience :
  Bachelor's Degree preferred with 2‑5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Analytical Skills :
  Ability to analyze possible solutions using technical experience to apply appropriate judgment and precedents. Understanding of existing procedures and standards to solve slightly complex problems.
• Technical Proficiency :
  In-depth knowledge of Google Suite and Microsoft Office products (Word, Excel, Outlook, etc.). Experience with workflow approval tools (Appsheets, Form Workflow Plus) and Google suite integrations, as well as AI tools (Gemini, etc.) highly encouraged.
• Soft Skills :
  Strong organizational skills with an improvement & inquisitive mindset. Ability to explain complex information to others in straightforward situations.
• Math/Data Skills :
  Advanced math skills with the ability to calculate figures such as percentages and fractions for performance reporting.

CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Sr. Operations Analyst position is $105,000 annually with bonus eligibility and the maximum salary for the position is $115,000 annually with bonus eligibility. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience.

Successful candidates will also be eligible for a discretionary bonus based on…