Sr Manager, Product Management

Job Description:

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3

Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive Thrus, through McDelivery, dine‑in or takeaway.

McDonald’s Global Technology is here to power tomorrow’s feel‑good moments.

That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae‑dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant.

We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel‑good meets fast‑paced.

Check out the McDonald’s Global Technology Technical Blog () to learn how technology and our global team are directly enabling the Accelerating the Arches strategy.

McDonald’s has long been an industry leader, innovating to deliver improvements in the experience for our customers and restaurant teams. In recent years, digital platforms have become an increasingly critical part of delivering phenomenal customer and crew experience. We have invested to build assets and capabilities that will take advantage of this growing consumer interest in digital, including upgrades to the mobile app, as well as installation of self‑order kiosks, and digital menu boards.

As Product Manager, you will play a pivotal role in supporting the product strategy and roadmap as well as leading development and deployment of ordering features and enhancements for the Product Selection team. You will be responsible for how our customers add and customize items, select choices within items, and navigate through the Meals, Bundles, and Deals order flows – Ensuring the experience is seamless and convenient.

To achieve these outcomes, you’ll work closely with cross‑functional teams, including engineering, design, marketing, and operations, to drive product innovation and achieve business goals. You will be the champion of the customer and crew, translating their needs and feedback into product requirements and driving customer‑centric product development. The ideal candidate is customer‑obsessed and comfortable balancing competing stakeholder requirements and can lead and inspire cross‑functional teams to deliver exceptional products that customers love and that win for the business.

• Define and execute the product strategy and roadmap for Product Selection, focusing on the most valuable customer problems to solve.
• Drive end‑to‑end product development, including participating in market research, defining customer requirements, crafting product specifications, and working with engineering and design teams to develop and launch product enhancements and new features.
• Collaborate with engineering and design to determine the best functional solutions for our users, prioritize the work, and track against timelines.
• Take ownership over features and translate requirements into specifications and user stories and can clearly articulate recommendations that balance business value versus risk.
• Maintain a healthy backlog of work and play a critical role in many agile ceremonies.
• Deeply understand customer and restaurant crew needs, difficulties, and behaviors through research, user feedback, and market analysis; use insights to advise product decisions and prioritize product backlog items.
• Develop a collaborative environment and build strong relationships with team members to align product…