Merchant Services Business Transformation Director

Are you an expert collaborator that thrives on your ability to get the job done? Do you have a passion for developing and executing strategic vision?

As a Transformation Director within the Client Onboarding and Servicing (COS), you will lead innovation through the development of products and features that delight customers. As a leader on the team, you leverage your advanced capabilities to challenge traditional approaches, remove barriers to success, and foster a culture of continuous innovation that helps inspire cross‑functional teams create groundbreaking solutions that address client needs.

You have the ability to organize and execute towards future state strategy by gathering and providing data and feedback to internal business partners to ensure tools are developed and implemented. The job requires effective management and partnership with internal product, design, technology, and COS client leadership to help direct the future here at JP Morgan Chase.

This role will own the day‑to‑day activities related to program and product execution management, analysis, and delivery of transformation initiatives for COS for Merchant Services. This highly visible role includes direct interaction and partnership with project stakeholders and senior leadership. The successful candidate is proactive, detail and results‑oriented, and possesses outstanding leadership and communication skills. Working with internal partners and our firm’s senior leaders to drive technical product solutions and the transformation agenda.

• Drive meaningful process improvement through product and technology build to create better efficiency within the COS teams
• Identify opportunities in conjunction with Merchant Services business and product partners to develop a multi‑year strategy to deliver against defined objectives
• Inform product roadmaps for identified Client On‑Boarding and Customer Service opportunities
• Complete day‑to‑day processes related to product management and delivery of transformation initiatives
• Work with product and tech development partners for all domains using agile methodology for client journeys and persona planning
• Monitor roadmap for roll‑out and adoption of new initiatives and capabilities across clients and employees
• Develop content to periodically update executive management, leadership and stakeholders across LOBs on roadmap, delivery milestones and change management
• Build relationships that promotes a client/customer centered organization
• Communicate and leverage business knowledge and technical expertise to challenge assumptions and operating models
• Partner and influence shared purposes through trust and teamwork across businesses and functions; drive a robust risk/control environment by promoting strong controls
• Support and expand team member proficiency, including disciplined and integrated performance management and compensation processes; demonstrate firm values by promoting an inclusive work environment

• 15+ years of experience or equivalent expertise delivering products, projects, or technology applications
• Extensive knowledge of the product development life cycle, technical design, and data analytics
• Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Experience driving change within organizations and managing stakeholders across multiple functions
• Experience working in various facets of the financial industry including payments, banking with deep knowledge in current and future payments trends
• Adept at creating business cases, ROI materials, high quality strategy materials
• Learn new product and business knowledge in order to break down analyses and derive insights to provide key suggestions for stakeholders
• Drive use case analyses and analytics including financial projection and sizing for new market opportunities from changing payments landscape
• Experience working closely with cross functional teams(e.g., Products, Sales, Tech, Ops, Legal, industry advocacy, CIB strategy etc.) build relationships with and…