Principal Associate, Process Manager - Multilingual Vendor Management

Principal Associate, Process Manager - Multilingual Vendor Management

In this role, you will serve as the operational and strategic liaison between external vendors and internal partners, collaborating closely with operations, risk, tech, and governance teams.

We are seeking a dedicated, disciplined process professional who excels in a team environment. This person will have excellent communication skills, attention to detail, and the ability to adapt quickly while juggling multiple key initiatives.

• Lead targeted process improvement work and collaborate with teammates on larger initiatives
• Collect and analyze operational data to generate insights and provide reporting and transparency for leadership
• Identify and implement process improvements driving issue resolution / risk mitigation activities
• Develop and maintain formal process documentation including procedures and process flows
• Serve as a subject matter expert partnering with stakeholders to clarify needs and deliver effective solutions

• Manage day-to-day interactions with translation and interpretation suppliers, monitoring SLAs and KPIs, overseeing quality evaluations and corrective action plans
• Support onboarding of new services, maintenance of vendor process documentation, and monitoring capacity and resource planning
• Identify opportunities for quality improvements and optimization
• Partner with internal stakeholders to ensure compliance with regulatory requirements

• High School Diploma, GED or equivalent certification
• At least 2 years of experience managing translation, localization, and interpretation vendors in a regulated industry
• At least 2 years of experience with TMS/CAT tools and translation and interpretation technologies
• At least 2 years of process or project management experience

• Bachelor’s Degree or military experience
• Lean, Agile, Six Sigma, Business Process Management, or Project Management certification
• 2+ years of relationship management or supplier management experience
• 3+ years of experience managing translation and interpretation vendors in a regulated industry
• 1+ year of experience in compliance or risk management
• Strong negotiation and communication skills

• Chicago, IL: $93,400 - $106,600
• McLean, VA: $102,700 - $117,200
• New York, NY: $112,000 - $127,800
• Richmond, VA: $93,400 - $106,600
• Riverwoods, IL: $93,400 - $106,600

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

This role is eligible to earn performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI). Incentives could be discretionary or non-discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries.

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