Account Manager - Technomic

We’re part of Informa, a global business with a network of trusted brands in specialist markets across more than 30 countries, and a member of the FTSE 100.

Our purpose is to connect our customers to information and people that help them know more, do more and be more. No other company in the world helps more people share professional knowledge or make business connections.

We run around 800 events each year, create digital platforms based on engaging news and information content, and operate professional development programmes for individuals and businesses.

This role is based in our
300 S Riverside Plaza, Chicago, IL 60606, USA office.

• Competitive base salary: $60,000 - $70,000 USD annually (commensurate with experience)
• Attractive commission structure with significant earnings potential

About the Role

As an Account Manager at Technomic, you'll drive client success within the food service industry by managing key relationships, delivering strategic insights, and ensuring exceptional value through our industry-leading Ignite platform. This role offers the perfect blend of relationship building, strategic consulting, and technical expertise to make a meaningful impact on our clients' businesses.

Core Responsibilities

• Manage and grow a portfolio of food service industry accounts, focusing on client retention and relationship development
• Conduct strategic business reviews that deliver actionable insights and maximize client ROI
• Lead engaging training sessions on our Ignite platform, empowering clients to leverage our research tools effectively
• Oversee the entire renewal process, from initial discussions through successful contract execution
• Collaborate across departments to create seamless client experiences and solve complex business challenges
• Serve as the primary advocate for clients using Technomic's suite of products through our Ignite research platform

What We're Looking For

• Relationship builder with a genuine passion for client success and service excellence
• Strategic thinker who can translate client needs into effective solutions
• Collaborative team player experienced in cross-functional environments
• Exceptional communicator with polished presentation and writing skills
• Detail-oriented professional with strong project management capabilities
• Results-driven achiever with a track record of meeting performance metrics

About Technomic

For nearly six decades, Technomic has been the trusted authority in food service intelligence. Our comprehensive research, insights, and consulting services span the entire food service ecosystem—from beverage and food to packaging, distribution, and retail food service. Join our team and help shape the future of the food service industry through data-driven insights and strategic guidance.

• Experience in sales, account management, customer success, or marketing, with a proven ability to cultivate strong client relationships and drive exceptional customer satisfaction.
• Understanding of the food service, food retail, and consumer packaged goods (CPG) sectors, including trends, challenges, and key players in the market.
• Ability to sell solutions based on client needs, positioning research and data as valuable tools for solving business challenges and improving operational performance.
• A deep understanding of customer pain points and the ability to provide tailored, actionable insights and recommendations to enhance their business strategies.
• Exceptional verbal and written communication skills, able to simplify complex information and present it persuasively.
• Strong analytical mindset with the ability to interpret data, spot trends, and make strategic, informed decisions.
• Self-motivated with the ability to work independently, while also thriving in collaborative environments and coordinating seamlessly with cross-functional teams.
• Experience in client-facing interactions, delivering impactful presentations that engage and resonate with audiences.
• Ability to build and nurture relationships with key stakeholders in client organizations, ensuring a high level of trust and engagement.
• A proven track record of building and maintaining lasting, trust-based relationships with…