Coordinator, Client Operations

Company description

Welcome to Our World

We've been leading the charge in the affiliate industry from day one-establishing performance marketing and paving the way for future innovations. We're known for maintaining one of the largest, most reliable partnership platforms with impeccable, personalized service.

Founded in Santa Barbara, California in 1998, CJ (formerly Commission Junction) stands as the most trusted name in performance marketing. We specialize in building partnerships between top brands and reputable publishers to drive revenue and business growth. CJ's industry-leading solutions make us the platform of choice for over 3,800 global brands across sectors like retail, travel, finance, technology, and home services.

As part of Publicis Groupe, our savvy data capabilities, cutting-edge tech, and strategic expertise facilitate genuine connections, allowing brands to reach consumers wherever they are.

A Quick Peek at Affiliate Marketing

Think back to your last online purchase. Did an influencer tip you off about a great product and offer a discount? Or perhaps you relied on a trusted review site to make your decision? Whatever path you took, affiliate publishers likely played a role by influencing, informing, or helping you find the best deal. CJ connects brands with these publishers, creating valuable resources for shoppers like you.

Overview

Role Overview :
As an Operations Coordinator, you'll be at the front line of client support, ensuring smooth operational processes and delivering outstanding service. This entry-level role is perfect for someone energetic and eager to learn the ins and outs of Affiliate Program operations.

Responsibilities

* Frontline Support:
Provide exceptional client support, addressing inquiries and resolving issues swiftly and effectively through various support channels.

* Process Assistant:
Assist in managing key operational processes, ensuring tasks are completed efficiently and accurately.

* Campaign Assistant:
Support digital and affiliate marketing campaign execution with asset management and coordination.

* Communication Liaison:
Maintain open and effective communication with clients, understanding their needs and ensuring satisfaction.

* Documentation Contributor:
Help in creating and updating client support documentation to enhance team resources and client experience.

Qualifications

* Bachelor's Degree or equivalent work experience.

* Excellent customer service skills, ideally with 1 year of experience in a client-facing role.

* Proficiency with Microsoft Office (Excel, Word, and PowerPoint).

* Strong organizational skills and attention to detail.

* Ability to multi-task, prioritize, and manage time efficiently in a dynamic environment.

* Eager to learn and develop in a fast-paced environment with the ability to adapt quickly.

Additional information

Why Join Us?

* Enter a dynamic industry with opportunities for growth and development.

* Engage with a supportive team that values creativity and diverse perspectives.

* Access continuous learning experiences and professional development resources.

* Enjoy a hybrid working model that balances flexibility and collaboration.

This is a hybrid role requiring 3 days a week in office.

CJ is the leader in Performance Marketing.  We take pride in our innovative technology, comprehensive data solutions and our people.  We equip our teams with advanced tools, training and career development opportunities all to provide modern solutions, strategies and support to deliver high quality results for our clients. We work in an enthusiastic, collaborative team setting that values outstanding performance.

We're a community of creative and passionate problem solvers who go the distance to tackle the tough questions, think creatively, and drive resourceful growth, for our clients-and ourselves. We foster and embody an inclusive and collaborative culture where diverse perspectives are sought, relationships are valued, and people feel accepted with a sense of belonging in expressing themselves authentically. We pride ourselves in having a workplace environment that values both work and play.

Why Our Workplace Stands Out

Apart from offering…