Director, Sales Operations and Support

* Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology.  We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world.
** At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences.
** Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve.
** We offer a robust benefits package that includes rewards, recognition programs, and employee discounts—ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.
*** A Day in the Life of the
** Director, Sales Operations and Support
* Drive initiatives that improve sales support productivity and effectiveness.
* Standardize and streamline sales support processes, ensuring efficiency and consistency across teams.
* Ensure smooth integration and alignment between sales, marketing, and customer success teams.
* Lead the Community Support Team, Marketing Coordinator, Construction Coordinator and Contract Administrator.
* Drive marketing efforts to bring national awareness to our brand.
* Oversee the administration and optimization of CRM systems.
* Identify and implement new technologies and tools to enhance efficiency.
* Ensure data integrity and accuracy within sales systems.
* Lead, mentor, and develop a team of sales operations and support professionals.
* Own end-to-end process of tracking the sales funnel and operational metrics.
* Define and deliver insights to management, as well as propose techniques to improve efficiencies.
* Build and help to standardize sales reporting for strategic analysis in internal business review. Develop and maintain dashboards and reporting tools for executive and sales leadership
* Foster a high-performance, data-driven culture.
* Promote continuous learning and process improvement within the team
* Manage and admin all technical aspects of key sales systems.
* Create and maintain documentation on sales processes and policies.
* Other duties as assigned
** What You Bring to the Table:
*** 7+ years of management experience in a sales support role.
* Excellent verbal and written communication skills.
* Ability to manage multiple priorities.

Demonstrated proficiency in leading matrixed teams, business planning, operational analysis, and project management required.
* Ability to accomplish goals through delegation, teamwork and project management.
* Strong collaboration skills
* Ability to effectively communicate
* Ability to travel as needed
* Additional system knowledge highly preferred
* Proficiency with online presentation and training services required
* Ability to understand high level sales enablement strategies, translate them into system and process requirements, and ensure execution and business impact
* Ability to identify areas of improvement in both process & performance
* Strong analytical and advanced problem-solving skills
* Exceptional time management and organization skills
* Self-motivated team player with ability to work successfully in a fast paced, changing environment
** Education and

Certifications:

*** High School Diploma required
* Bachelor's degree in any major, preferred.
*** Base Salary:
**** The base salary range
* * for this position is $
** 125,000
** annually**, plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities.
**** We're Proud to Offer a Comprehensive Benefits Package Including:
**** 401k retirement plan, with employer match
* Insurance options including: medical, dental, vision, life and STD insurance
* Paid Time Off/Vacation:
Starting at 80 hours per year, and increases based on tenure with the organization
* Floating Holiday: 40 hours per year
* Paid Holidays: 7 days per year
* Paid Sick Leave:
Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
* Tuition reimbursement program
* Employee discount program Benefits listed above are for regular full-time position
*** Our Mission Statement:
****** Take care of our customers
****** Take care of each other
****** Do what we say we are going to do
****** Have fun
**** Astound is proud to be an Equal Opportunity Employer, and we are dedicated to…