Development Services & Stewardship Associate

Full Time Chicago, IL, US 1 Attachments

2 days ago Requisition

Salary Range: $55,000.00 To $60,000.00 Annually

Development Services Associate

Center on Halsted is the Midwest’s largest LQBTQ+ community center, providing a vast array of programs and services designed to advance Chicago’s Lesbian, Gay, Bisexual, Transgender, Queer (LGBTQ) and allied community. Center on Halsted helps create a thriving community by adhering to our five values.

• Diversity, Equity, Inclusion and Belonging
• Authenticity

Vision: A thriving lesbian, gay, bisexual, transgender and queer community, living powerfully in supportive, inclusive environments.

Mission:
Center on Halsted advances community and secures the health and well-being of the LGBTQ people of Chicagoland.

Essential Functions (critical to job function):

The Development Services Associate owns the data infrastructure, gift administration, reporting, and prospect research functions that power Center on Halsted's frontline fundraising. Reporting to the Chief Development Officer, this position serves as the administrator and data authority for all Development systems, led by Raiser's Edge NXT, and is responsible for accurate and timely gift processing and acknowledgment, monthly reconciliation with Finance, and the integrity, security, and governance of donor data.

This role is the analytical engine of the Development team. The Development Services Associate produces the department's regular scorecard and pipeline reporting, supports each frontline fundraiser's portfolio through moves management tracking and activity metrics, and drives prospect identification through wealth screening, capacity analysis, and research profiles that feed the major gifts qualification pool. The Development Services Associate also builds and maintains the segmentation, automation, and recognition systems behind Center on Halsted's annual giving, stewardship, and legacy giving programs.

Nonessential Functions: (non-critical to job function):

• Provide registration and data support for Development events as requested; may occasionally require work outside of daily business hours
• Represent Center on Halsted at internal and external events as requested

Job Description

Duties/Responsibilities:

Database Administration and Gift Processing

• Serve as administrator for all software used by Development:
  Raiser's Edge NXT, Donor Search, and Go Fund Me  Pro; maintain user accounts and security, train users, ensure compliance with gift and record coding protocols, and create online giving and event forms as needed.
• Process all revenue, gift acknowledgments, pledges, fulfillments, and receipts accurately and on time; maintain a 72-hour standard from gift receipt to acknowledgment.
• Write and maintain donor acknowledgment letter templates and coordinate with the Development team to ensure timely acknowledgment of all gifts.
• Reconcile monthly revenue reports with the Finance department.
• Own database health and governance: perform routine and ad hoc maintenance, deduplication, and address/contact updates; identify and drive improvements in data management; maintain database policies, standard operating procedures, and architecture, including a documented SOP library for all recurring processes.

Reporting, Analytics, and Portfolio Support

• Create and maintain accurate queries, reports, batches, exports, mailing/email lists, and dashboards to support fundraising.
• Produce the Development team's recurring scorecard and monthly pipeline reports, including solicitation stages, aging, and revenue projections, for the Chief Development Officer and frontline fundraisers.
• Provide portfolio reports for each Philanthropy Officer, including moves management tracking against activity metrics (meetings, asks, closes); send timely reminders on cultivation, solicitation, and stewardship next steps and quarterly outstanding pledge reports.
• Maintain tracking and recognition records for the legacy giving program, including documented planned gift intentions.

Prospect Research and Pipeline Development

• Proactively create donor and prospect research profiles using wealth screening products, research software, and internet research to support qualification and solicitation strategy.
• Manage the major gifts qualification pool: run wealth screening and capacity analysis on the database, flag annual giving donors ($1,000-$4,999) who are ready for upgrade, and route qualified prospects to the Philanthropy Officer, Major Gifts and…