Customer Engagement Consultant

Our Global Delivery team partners closely with Trans Union's strategic and high-value customers to understand their business needs and support successful delivery of solutions such as prescreen, analysis, and portfolio review services. The team works cross‑functionally with Sales and other internal partners to translate customer requirements into effective solutions while supporting some of Trans Union's key revenue‑generating products and customers. This role reports directly to a Senior Manager within the Customer Engagement division.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in‑person at an assigned TU office location for a minimum of two days a week.

Experience translating business, technical, and functional requirements and collaborating with technical teams to support customer and business needs. Demonstrated experience managing multiple assignments, prioritizing workloads, and meeting expectations in a fast‑paced environment. Familiarity with data capture, data management, or related data‑processing activities. Strong customer‑facing experience and the ability to communicate effectively with both technical and nontechnical audiences.

A bachelor's degree or equivalent relevant work experience, preferably within the financial services industry. Excellent communication and interpersonal skills, including the ability to explain technical concepts in clear, nontechnical language. Experience working with internal and external customers and collaborating effectively with technical partners. Strong problem‑solving and decision‑making skills, with the ability to work independently and manage competing priorities in a fast‑paced, frequently changing environment.

Experience working with data, with strong organizational skills and attention to detail.

Working knowledge of ETL, or Extract, Transform, and Load, concepts and processes. Experience capturing, reviewing, organizing, and working with data. Ability to understand technical requirements and translate them into clear, actionable information.

Whether you are proficient or could use some brushing up, we’re happy to support your career development and growth in:
Experience in credit reporting, financial services, or direct marketing industry. Familiarity with data‑processing and ETL workflows. Strong attention to detail and organizational skills. Ability to adapt and work effectively in a fast‑paced environment.

• For Your Health:
  Enjoy day‑one eligibility for medical, dental, and vision coverage, plus supplemental plan options. Spousal, domestic partner, and other eligible dependent coverage is available on select plans. Choose tax‑advantaged HSA and FSA accounts to make everyday care more affordable.
• For Your Protection:
  We’ve got your back with company‑paid basic life and AD&D, optional voluntary life and AD&D for you and your family, and short‑and long‑term disability. You can also opt into a legal plan, pet insurance, and travel accident coverage.
• For Your Family:
  From adoption assistance and fertility planning coverage to caregiver support, we’re here for every chapter. Access Dependent Care FSA for possibility of an employer match, a complimentary Care@Work membership, and up to 12 weeks of paid parental leave with eligibility for a thoughtful, gradual return.
• For Your Future:
  Build toward what’s next with our 401(k) with employer match and Employee Stock Purchase Plan (ESPP). Tap financial wellness resources, career coaching, and optional long‑term care insurance to plan confidently.
• For You:
  Grow and recharge with…