UX Researcher

is a leading eCommerce platform offering nearly 12 million tools, parts and supplies for our business customers. Launched in 2011, we brought a B2C-like experience to the B2B industry, and continue to be at the forefront of digital innovation at the intersection of technology and distribution. We have rapidly grown to over $1 billion in annual revenue and we’re just getting started!

Job Summary: As a UX Researcher at Zoro, you’ll work with qualitative and quantitative researchers to help bring the voice of our customers to the heart of everything we build. Your work will uncover insights that shape intuitive, meaningful digital experiences—ensuring our customers feel supported, understood, and empowered every step of the way. This is a unique opportunity to grow as a researcher while making a real impact on a business that values curiosity, empathy, and continuous learning.

Duties and Responsibilities:

• Plan and conduct research: Independently plan, organize, and execute user research studies, using a variety of methodologies such as concept studies, diary studies, usability tests, and surveys to uncover customer needs and behaviors.
• Develop research materials: Create study assets such as test plans, discussion guides, reports, and video highlights that bring customer stories to life.
• Deliver actionable insights: Help synthesize research findings into clear, impactful insights that inform decisions across design, product, and engineering.
• Assist Lead Researchers: Collaborate with Senior and Lead researchers on complex studies and contribute to end-to-end research efforts, from study design to stakeholder presentations.
• Support recruitment and logistics: Coordinate participant recruitment and manage logistics for research activities.

Minimum Qualifications:

• Degree in Human-Computer Interaction, Psychology, Sociology, Anthropology, Information Science or similar fields of study
• Have at least 3 years industry experience as a UX Researcher in-house or in a consulting environment
• Demonstrated experience working with customers or end users to gather feedback
• Strong written and presentation skills
• Approximately once or twice per year, join the UXR team in conducting on-site B2B research at customers’ places of business. Visits may occur in the Chicago area or require domestic travel.

Preferred Qualifications:

• Familiarity with research tools such as Listen Labs, User Testing, Rally and Qualtrics
• Ability to adapt and thrive in a fast-paced, dynamic environment

Total Rewards

Zoro’s total compensation plan includes our Zoro Incentive Plan (ZIP) that is designed to foster and reward our team members for strong performance. Total compensation will be highly competitive.

In addition to competitive compensation, Zoro offers comprehensive benefits and perks including:

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents. We also support growing your family through access to adoption assistance program
• 6 free sessions each year with a licensed therapist and Wellhub portal membership to support your mental and emotional wellbeing
• At least 18 paid time off days annually for full-time employees and 6 company holidays per year
• 6% company contribution to a 401K Retirement Savings Plan each pay period, no employee contribution required
• Tuition reimbursement, student loan refinancing and access to financial counseling, education, and tools
• Charitable Gift Program - match gift to an eligible educational, cultural, community health, and human service organizations
• Employee discounts and admission to various civic and cultural institutions around…