Senior Data Analyst

Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.

We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands.

Clarus is a subsidiary of Doubtless, formerly known as Independence Pet Holdings, Inc. Clarus is a pioneering pet health technology company transforming the future of pet healthcare. We develop connected solutions across the pet health landscape, helping veterinary teams and pet owners make more informed care and financial decisions. Together, we are reducing complexity and helping more pets receive the care they need.

Clarus is seeking an experienced, hands-on Senior Data Analyst to join the Analytics team. This individual will serve as a strategic analytical partner to Sales, Customer Success, Product, Finance, and teams across the organization to deliver analytical solutions.

The Senior Data Analyst will bring together sales, CRM, customer, campaign, product usage, and engagement data to create reliable forecasts, dashboards, recurring reports, and actionable insights. The role will help Clarus improve pipeline visibility, commercial performance, customer retention, product adoption, and partner outcomes.

This is an individual-contributor role with defined ownership and visibility. The successful candidate will be comfortable moving between detailed data analysis and high-level business recommendations. They will bring structure to ambiguous questions, identify opportunities without waiting to be asked, and communicate insights in a way that drives action.

Remote - USA. Candidates in EST/CST time zones are strongly preferred. US travel required.

• Gather reporting requirements and translate business questions into dashboards, reports, datasets, queries, metrics, and analytical models.
• Build, maintain, and improve dashboards and recurring reports using Power BI, Tableau, Excel, Zoho Analytics, or similar platforms.
• Create reusable datasets, SQL queries, and data models that improve consistency and reduce manual reporting.
• Establish and document KPI definitions, calculation logic, reporting assumptions, and data sources.
• Design reporting assets that are accurate, intuitive, scalable, and appropriate for both operational and executive audiences.
• Partner with Sales, Customer Success, Marketing, Product, Finance, and leadership to define analytical needs and improve decision-making.
• Balance recurring reporting responsibilities with ad hoc analysis and strategic initiatives.
• Evaluate lead management performance, including lead sources, routing, follow-up activity, aging, conversion, and pipeline leakage.
• Monitor sales activity, account performance, customer engagement, revenue trends, renewals, expansion, and churn.
• Analyze Sales performance drivers, growth trends, and areas of underperformance across accounts, customer segments, cohorts, channels, and external partners.
• Build and maintain customer health scoring methodologies, including risk signals, adoption indicators, monitoring engagement behavior, and recommended calls to action.
• Analyze the customer lifecycle across acquisition, activation, engagement, adoption, retention, renewal, expansion, and churn.
• Analyze user activity and product engagement to support Product decisions, Customer Success planning, and customer or partner reporting.
• Develop customer performance scorecards for account reviews, renewal planning, and internal and external QBRs.
• Analyze marketing campaign performance, including reach, engagement, lead quality, conversion, cohort performance, attribution, and downstream pipeline impact.
• Prepare executive-ready summaries, presentations, scorecards, and reporting packages for leadership meetings, QBRs, partner reviews, and planning sessions.
• Proactively identify gaps in data quality, reporting visibility, customer segmentation, and metric definitions.
• Drive adoption of dashboards, KPIs, scorecards, and reporting processes through documentation, training, and stakeholder…