Legal Operations Lead

Location: Chicago, IL

Schedule: Full-Time | Monday - Friday | Standard Business Hours

US Legal Support is one of the nation's leading providers of litigation support services, helping law firms, corporations, insurance carriers, and government agencies navigate complex legal matters. Through innovative technology, exceptional service, and industry expertise, we deliver solutions that help our clients move cases forward efficiently and confidently.

We're looking for a highly organized professional who thrives in a fast-paced environment and enjoys balancing operations, project coordination, office administration, and process improvement. If you're energized by solving problems, improving workflows, and keeping teams running efficiently, we'd love to meet you.

As a Legal Operations Lead
, you will serve as a central resource for operational coordination, workflow management, office support, and production oversight. This role is responsible for ensuring daily work moves efficiently across departments while supporting key administrative, logistical, and project-based initiatives.

This position is less about direct people management and more about managing processes, priorities, and operational execution. You'll coordinate workflows, support office operations, oversee key metrics, manage projects, and help remove obstacles that prevent teams from delivering exceptional service to our clients.

• Coordinate and prioritize daily operational and production workflows to ensure deadlines and service levels are consistently met.
• Monitor workload distribution and identify opportunities to improve efficiency and resource allocation.
• Serve as a point of contact for complex operational issues and assist with troubleshooting workflow challenges.
• Support cross-functional initiatives by coordinating tasks, timelines, and deliverables.
• Assist leadership in implementing process improvements that enhance productivity, accuracy, and client satisfaction.

• Provide operational and administrative support to department leadership.
• Coordinate meetings, team events, training sessions, and office logistics.
• Manage office supply inventory and coordinate vendor relationships.
• Prepare communications, presentations, meeting materials, and reports.
• Maintain organized departmental records and documentation.
• Assist with special projects and company-wide initiatives as assigned.

• Track operational performance metrics and key performance indicators.
• Prepare recurring reports and dashboards for leadership review.
• Monitor trends, identify bottlenecks, and recommend solutions to improve operational performance.
• Assist with data gathering, reporting accuracy, and process documentation.
• Support continuous improvement efforts through metric analysis and workflow evaluation.

• Coordinate activities with internal departments, offshore teams, and third-party vendors.
• Assist with onboarding and training coordination for new team members.
• Ensure operational processes are documented and consistently followed.
• Foster collaboration across teams to support organizational goals and client satisfaction.

• Strong organizational skills and exceptional attention to detail.
• Ability to successfully manage multiple priorities in a fast-paced environment.
• Advanced problem-solving and critical-thinking skills.
• Strong project coordination and follow-through abilities.
• Excellent verbal and written communication skills.
• Ability to analyze data, identify trends, and make recommendations.
• Professionalism and discretion when handling confidential information.
• A proactive, solutions-oriented…