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Retirement Plan Client Success Manager

Job in Chicago, Cook County, Illinois, 60290, USA
Listing for: Gusto
Full Time position
Listed on 2026-10-15
Job specializations:
  • Business
    Customer Success Management, Client Relationship Management
  • Customer Service/HelpDesk
    Customer Success Management, Client Relationship Management
Salary/Wage Range or Industry Benchmark: 70000 - 110000 USD Yearly USD 70000.00 110000.00 YEAR
Job Description & How to Apply Below

Gusto Retirement Client Relationship Manager role is focused on owning B2B/SMB sponsor relationships, handling inquiries, and proactively engaging at-risk accounts to drive retention. You will collaborate with Sales, Product, Engineering, and Operations to translate feedback into product insights and improve outcomes, using AI-assisted tools to streamline workflows and maintain records.

We value empathy, analytical rigor, and the ability to adapt in a fast-paced fintech environment, with

We would love to welcome a new Retirement Plan Client Success Manager to our team in Chicago, IL, United States.

As a Retirement Plan Client Success Manager, you will play an important part at Gusto in Chicago, IL, United States.

We invite applications for the Retirement Plan Client Success Manager position located in Chicago, IL, United States.

The following role is for a Retirement Plan Client Success Manager with Gusto.

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