Partner Success Manager

About Rocket Travel By Agoda

Rocket Travel by Agoda, a subsidiary of Agoda and part of Booking Holdings, is a travel technology company founded in 2012. We partner with some of the world’s largest consumer travel brands, creating white-label solutions that allow customers to earn and redeem miles and points for booking hotels, rental cars, flights, and activities. Our global partnerships span world-class airlines, international banks, and large-scale shopping platforms.

We help our partners develop successful go-to-market strategies through marketing expertise and data-driven insights to support their growth.

Rocket Travel by Agoda, a subsidiary of Agoda and part of Booking Holdings, is a travel technology company founded in 2012. We partner with some of the world’s largest consumer travel brands, creating white-label solutions that allow customers to earn and redeem miles and points for booking hotels, rental cars, flights, and activities. Our global partnerships span world-class airlines, international banks, and large-scale shopping platforms.

We help our partners develop successful go-to-market strategies through marketing expertise and data-driven insights to support their growth.

• Own the end-to-end operational relationship with assigned partners, ensuring smooth onboarding, integration, and ongoing service delivery.
• Monitor, report, and drive performance against service level agreements (SLAs) and key performance indicators (KPIs).
• Proactively identify and resolve operational issues, escalating as needed to ensure partner and customer satisfaction.
• Ensure partners adhere to established operational processes and compliance requirements.
• Serve as the voice of the partner within Rocket Travel by Agoda, advocating for their needs and ensuring alignment with internal teams.

• Work closely with Operations, Enablement, Project, Commercial, and Support teams to deliver on partner requirements and drive continuous improvement.
• Facilitate regular communication and alignment between partners and internal stakeholders to ensure program objectives are met.
• Collaborate with project teams to support new partner launches, process improvements, and service enhancements.

• Build and maintain strong, trust-based relationships with client program owners
• Understand partners’ business goals, operational challenges, and customer service expectations.
• Provide data-driven insights and recommendations to partners to optimize service delivery and customer experience.
• Manage and resolve partner requests and concerns related to service delivery, ensuring timely and effective solutions.

• Track, analyze, and report on partner performance metrics, identifying trends and areas for improvement.
• Prepare and deliver regular performance updates to partners and internal stakeholders.
• Gather and act on feedback from partners to drive operational improvements and enhance the customer journey.

• 2+ years of partner management or enterprise account management experience, ideally with large-scale or enterprise clients in the financial services or travel sector.
• Bachelor’s degree in Business Administration, Partnership Strategy, or a related field; MBA preferred.
• Proven experience managing service delivery, SLAs, and KPIs in a fast-paced, customer-focused environment.
• Strong relationship-building and stakeholder management skills, with a collaborative and solutions-oriented mindset.
• Excellent organizational and project management abilities; able to manage multiple priorities and deliver…