Director Financial Operations - Integrity Operations

This role requires associates to be in-office 3 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office, with ideal candidates being located in Eastern or Central Time Zones or willing to work Eastern or Central Time Zone Business Hours.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

The Director Financial Operations is responsible for coordinating, directing, and managing key operational functions supporting Payment Integrity Operations. This Director provides leadership across operational, analytical, project, and technical areas, using data and business insights to drive operational and process excellence, improve workforce and inventory effectiveness, and support strategic priorities. Serves as a key liaison between upstream and downstream business partners to ensure operational alignment, effective communication, and successful execution of cross-functional initiatives.

Provides oversight of departmental initiatives, inventory management, and operational reporting, while partnering closely with Payment Integrity Strategy, Product, and Digital teams to align strategic priorities with operational capabilities, readiness, and execution. Leads and participates in cross-functional and enterprise-wide initiatives and serves as a key partner to business, technology, and senior leadership.

• Counsels senior management on enterprise-wide policies and strategies and provides operational insight regarding performance, risks, business impacts, remediation plans, and go-forward strategies.
• Represents the company in legal matters and testifies as needed.
• Develops and implements vision, strategies, and tactics to maximize the department's effectiveness while minimizing costs, with a focus on operational and process excellence, workforce and inventory management, and opportunities to improve workflows through data and technology.
• Ensures internal controls are appropriate and develops policies and procedures and ensures compliance with government regulations.
• Works with other areas to develop solutions to complex operational problems and participates in critical interactions with both internal and external customers.
• Partners across operations, data, technology, and other business areas to identify root causes, improve processes, and support enterprise initiatives.
• Hires, trains, coaches, counsels, and evaluates performance of direct reports and provides leadership across multidisciplinary operational, analytical, project support, technical, automation, and quality functions.
• Serves as the primary operational liaison across upstream and downstream partners, collaborating with Payment Integrity Strategy, Product, and Digital teams to align strategic priorities, operational needs, identify dependencies, influence solutions, and support implementation readiness and end-to-end execution.
• Provides oversight of departmental initiatives, coordinating priorities, milestones, deliverables, risks, and cross-functional dependencies to drive accountable execution of operational, process, and technology improvements.
• Leads departmental inventory management and reporting, maintaining visibility into inventory health, workload, productivity, performance trends, and operational risks to inform leadership decisions, resource planning, and continuous improvement.

Requires minimum of 8 years experience with operations, financial reporting and analysis, audit guidelines, budgeting and multi-state operations and processes and a minimum of 5 years management experience; or any combination of education and experience which would provide an equivalent background.

• Payment Integrity experience with a strong understanding of claims operations, operational workflows, and the mechanics of Payment Integrity work, preferred.
• Strong data and analytical fluency, including experience using reporting, inventory analytics, and performance data to identify trends, diagnose…