Change Manager-Insurance Claims

ABSOLUTELY NO H1S OR 3RD PARTIES. THIS ROLE WILL BE HYBRID ONSITE IN CHICAGO. Claims Change Manager – Change Orchestration, Process Analysis and Transformation Leading global specialty insurance company actively seeking a Claims Change Manager with extensive claims transformation, change orchestration and process analysis experience to join on a contracting basis. The selected individual will be responsible for driving the end-to-end delivery and adoption of internal Claims transformation initiatives, ensuring process, technology, people, controls, reporting and operational readiness activities are aligned from design through implementation and stabilization.

The successful candidate will report to the VP, Operational Excellence & Transformation, Claims North America. Desired Skills & Experience
• Minimum 10+ years of successful, continuous project, change management and transformation experience; experience working within Insurance Claims is strongly preferred.
• Proven track record delivering large and complex Claims, Operations or technology enabled change initiatives from design through implementation and stabilization.
• Strong Claims process analysis experience, including process mapping, workflow assessment, operating model review, control identification, pain point analysis and process redesign.
• Experience orchestrating business change across technology, process, people, data, reporting, governance, communications, training, testing and adoption work streams.
• Advanced knowledge of project, change and process analysis tools, including PowerPoint, Excel, Visio, Microsoft Project and related delivery, mapping and reporting tools.
• Experience with target operating model design and process/business change approaches, including Lean, Six Sigma, continuous improvement, business analysis and organizational change management methods.
• Demonstrated ability to effectively manage projects from design through implementation.
• Ability to translate complex transformation objectives into practical readiness plans, stakeholder actions, adoption measures, implementation roadmaps and sustained operational outcomes.
• Strong understanding of risk management, governance frameworks, operational controls, process ownership, decision forums, dependency management and benefits realization.
• Stakeholder management experience up to C-Suite level.
• Evidence of formal change management methodology qualification, such as PRINCE2, Agile or equivalent.
• Experience with Claims systems, workflow platforms, policy administration systems and finance systems preferred, including Guidewire Claim Center or Policy Center, Genius, SAP and related reporting or operational platforms.