Associate Creative Director

Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting, and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting, and customer obsession to accelerate our clients’ businesses through designing the products and services their customers truly value.

Publicis Sapient is seeking a Sr. Manager, Change Management & Customer Experience Transformation to join our Customer Experience & Innovation Consulting team.

This individual will help lead large-scale business and digital transformations with a particular focus on AI-enabled operating model change, customer and employee experience transformation, organizational readiness, adoption, and value realization. The role will partner closely with product teams, designers, technologists, and business stakeholders to ensure that transformation initiatives are not only implemented successfully, but embraced, adopted and sustained by the people who use them.

The ideal candidate brings a blend of change management expertise, human-centered design thinking, customer experience strategy, and transformation consulting. They are equally comfortable facilitating executive workshops, designing change strategies, conducting stakeholder research, leading communications and training programs, and measuring adoption outcomes.

This role will support some of Publicis Sapient's most strategic transformation programs, including AI-enabled operating model and customer experience initiatives for global enterprise organizations.

As a Sr. Manager, you will:

• Develop enterprise change management strategies for large-scale digital, AI, and customer experience transformations.
• Define change approaches that connect business objectives, operating model evolution, technology adoption, and employee experience.
• Conduct stakeholder assessments, organizational readiness evaluations, and change impact analyses.
• Establish governance structures and change operating models to support transformation success.

• Partner with experience strategists, service designers, and transformation teams to translate future-state experiences into organizational change requirements.
• Assess how new customer experiences, processes, and technologies impact employee roles and ways of working.
• Develop role-based experience journeys, processes, and future-state operating models.
• Ensure customer-centric principles are embedded within transformation and adoption strategies.

• Support organizations in adopting AI-enabled workflows, automation, and emerging technologies.
• Design strategies that help employees effectively transition to human + AI ways of working.
• Create "What's In It For Me" narratives and role-based value propositions tied to business outcomes.
• Define capability-building and workforce readiness plans that accelerate AI adoption and proficiency.

• Develop executive communication strategies and leadership engagement plans.
• Design integrated communications, learning, coaching, and reinforcement programs.
• Build change champion networks and stakeholder engagement…