Digital Communications Senior Product Associate

Chicago, IL, United States

• Job Identification
• Job Category Product Management
• Business Unit Consumer & Community Banking
• Posting Date 03/31/2026, 12:00 PM
• Locations 10 S Dearborn St, Chicago, IL, 60603, US
• Job Schedule Full time
• Job Shift Day
• Base Pay/Salary Chicago,IL $75,240.00-$

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility.

These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.

As a Senior Product Associate on the Digital Communications team, you will leverage your expertise in product development and optimization—guided by user research and customer feedback to create innovative products and continuously improve existing offerings. You will collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and our ongoing success.

Job responsibilities

• Supports user research, journey mapping, and market analysis to inform the strategic product roadmap and identify high-value features for customers.
• Works closely with product managers, designers, engineers, data specialists, and other partners to facilitate communication and collaboration across teams.
• Writes clear product requirements, epics, and user stories to support the product development lifecycle.
• Drive process improvements and best practices to enhance efficiency and effectiveness in product delivery
• Considers and plans for upstream and downstream implications of new features on the overall product experience.
• Analyzes, tracks, and evaluates product metrics, including delivery against time, cost, and quality targets across the product development lifecycle.
• Identifies…