Director, Portfolio & PMO

Job Title

Director, Portfolio Performance & PMO

Job Description Summary

Position Summary The Director, Portfolio Performance & PMO provides strategic leadership and operational oversight for portfolio governance, performance management, PMO operations, reporting and analytics, workforce strategy, continuous improvement, and organizational effectiveness across client account portfolios. This role serves as a strategic business partner to client stakeholders and Cushman & Wakefield leadership, driving operational excellence, portfolio delivery performance, client satisfaction, financial accountability, and long-term account success.

The Director is accountable for the governance, visibility, performance, and scalability of a complex portfolio of projects and programs while ensuring alignment with client objectives, contractual commitments, operational priorities, and business growth strategies. This role serves as the executive owner of portfolio performance, PMO maturity, delivery excellence, business intelligence, organizational development, risk management, and operational transformation initiatives across the Client account.

In addition to leading PMO operations, the Director partners closely with account leadership to improve financial performance, optimize resource utilization, mitigate operational risk, strengthen client relationships, and support strategic growth opportunities through best-in-class project delivery and governance practices.

Job Description

The Director, Portfolio Performance & PMO provides strategic leadership and operational oversight for portfolio governance, performance management, PMO operations, reporting and analytics, workforce strategy, continuous improvement, and organizational effectiveness across client account portfolios.

This role serves as a strategic business partner to client stakeholders and Cushman & Wakefield leadership, driving operational excellence, portfolio delivery performance, client satisfaction, financial accountability, and long-term account success.

The Director is accountable for the governance, visibility, performance, and scalability of a complex portfolio of projects and programs while ensuring alignment with client objectives, contractual commitments, operational priorities, and business growth strategies. This role serves as the executive owner of portfolio performance, PMO maturity, delivery excellence, business intelligence, organizational development, risk management, and operational transformation initiatives across the Client account.

In addition to leading PMO operations, the Director partners closely with account leadership to improve financial performance, optimize resource utilization, mitigate operational risk, strengthen client relationships, and support strategic growth opportunities through best-in-class project delivery and governance practices.

• Contribute to strategic planning, business priorities, growth initiatives, and operational decision-making.
• Partner with Client leadership and key stakeholders to align project delivery strategies with business objectives and priorities.
• Act as a trusted advisor to client and account leadership regarding portfolio performance, organizational capability and operational risks.
• Support account growth initiatives through operational excellence, service expansion opportunities, delivery innovation, and enhanced client value creation.
• Drive account-wide initiatives that improve client satisfaction, delivery effectiveness, financial outcomes, and organizational performance.
• Participate in executive business reviews, strategic planning sessions, client governance meetings, and account performance reviews.

• Lead all PMO functions supporting the Client project portfolio.
• Establish, maintain, and continuously improve governance frameworks, methodologies, policies, procedures, standards, and best practices.
• Ensure compliance with contractual obligations, service level commitments, client requirements, corporate policies, and regulatory standards.
• Provide executive oversight of portfolio governance reviews, steering committees, operational review processes, and executive reporting forums.
• Drive consistency in project delivery, controls, documentation, reporting, and performance management across all regions and business…