Sales Practice & Conduct Risk Analyst

The Sales Practices & Conduct Risk Advisor supports the U.S. Personal & Business Banking Sales Practices and Conduct Program by conducting research, monitoring activities, investigations, risk assessments, procedural oversight, and governance reporting. The role serves as a subject matter expert on sales practices risk and provides advisory support and challenge to line-of-business partners to promote ethical sales conduct, customer-focused outcomes, and compliance with regulatory and internal expectations.

The position is responsible for researching potential sales practices concerns, analyzing trends and emerging risks, maintaining and executing program procedures, supporting governance forums, and making recommendations to strengthen controls and reduce conduct risk.

• Conduct research and fact-finding related to alleged sales practices misconduct, unethical behavior, customer complaints, employee concerns, and transactional monitoring alerts.
• Analyze information from multiple sources including Employee Relations, Ethics, Compliance, Global Investigations, customer complaints, and internal monitoring programs.
• Document findings, determine appropriate disposition, and escalates matters in accordance with established procedures.
• Support investigations through collection, analysis, and synthesis of relevant facts and documentation.
• Identify patterns, trends, or systemic issues that may indicate increased conduct or sales practices risk.
• Identifying and minimizing negative impacts to the business.
• Suggests risk mitigation strategies.
• Tracks information requests and corresponding approvals.
• Builds awareness, knowledge, and skills and, as necessary, provides communication, practical tools and ongoing support including making presentations, to promote a culture of risk identification and management.
• Develop and maintain procedures, job aids, and program documentation.
• Prepare executive-level reports, presentations, and risk summaries.
• Support governance committees, working groups, and leadership forums through reporting and analysis.
• Track action items, issues, and program enhancements to completion.
• Analyzes the impact and effectiveness of the program through periodic reviews.
• Recommends adjustments to the overall program, policy or processes within the business/group in accordance with Policy.
• Supports the business/group through internal/external audits or regulatory examinations and assists in development of action plans to resolve any identified issues.
• Provides support to the development and delivery of training and awareness programs within the business/group to increase awareness of and compliance to risk management requirements.
• Focus is primarily on business/group within BMO; may have broader, US Banking focus.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Works independently on a range of complex tasks, which may include unique situations.
• Broader work or accountabilities may be assigned as needed.

• Bachelor's degree or equivalent experience.
• 3-7+ years of experience in Risk Management, Compliance, Internal Audit, Investigations, Employee Relations, Banking Operations, Governance, or a related field.
• Strong analytical and critical-thinking skills.
• Experience conducting research, investigations, or issue analysis.
• Excellent written and verbal communication skills.
• Ability to influence and communicate effectively across all organizational levels.
• Strong organizational and project management capabilities.

$55,000.00 - $

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure.…