Summer Intern: Claims Operations Intern

The Assurant Internship Program is a 12-week immersive experience where interns do not sit on the sidelines. You will gain real-world experience by tackling business challenges and helping drive meaningful outcomes. The program combines hands‑on work with learning and development opportunities, mentorship, networking and engagement opportunities, and resources designed to support your professional growth. This program offers students meaningful, real-world experience while building foundational technical and business skills in a Fortune 500 organization.

The Claims Operations Intern will gain hands‑on experience within residential property claims while learning how different teams contribute to the customer experience and claim lifecycle. Working alongside experienced Claims professionals, the intern will assist with operational activities, participate in cross‑functional learning opportunities, and explore areas such as claim processing, quality, compliance, transformation, subrogation, training, and customer service. In addition to day‑to‑day business assignments, the intern will complete a summer project focused on a meaningful Claims opportunity or business challenge.

The intern will gather information, analyze findings, develop recommendations, and present the project’s results to Claims team members and leaders. This position is designed for a student interested in insurance, business operations, risk management, customer experience, or a related field.

• Learn how residential property claims are reviewed, documented, processed, and resolved.
• Support operational activities involving claim documentation, reporting, workflow management, quality review, and process improvement.
• Work with Claims professionals across different business areas to understand their responsibilities and contributions to the claim lifecycle.
• Assist with research, data gathering, analysis, and documentation supporting current business priorities.
• Identify opportunities to improve a Claims process, workflow, technology, training approach, or customer experience.
• Complete a structured summer project with clear objectives, milestones, and measurable deliverables.
• Present project findings, insights, and recommendations to Claims colleagues and leaders.
• Participate in team meetings, professional‑development activities, mentorship, and the enterprise internship learning program.

• How Claims Operations supports customers and the broader business.
• How quality, compliance, customer service, technology, and operational processes influence claim outcomes.
• How different Claims teams collaborate to address business needs and improve the customer experience.
• How to research a business problem, analyze information, and develop practical recommendations.
• How to communicate findings and present ideas to business partners and leaders.
• How to work effectively in a professional, cross‑functional environment.

• You are enrolled in a bachelor's degree program and will have at least one semester remaining following the summer internship.
• You have an expected graduation date between December 2027 and August 2028.
• You are available to participate in the full internship program from May 17, 2027 through August 7, 2027.
• You are proficient with Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.
• You possess effective written and verbal communication skills.
• You demonstrate strong attention to detail and organizational skills.
• You can manage multiple assignments and meet established deadlines.
• You can work independently while collaborating effectively with a team.
• You can handle customer and company information with discretion and confidentiality.