Senior Director, Head of Commercial Success – US Consumer Solutions

Trans Union's Job Applicant Privacy Notice Personal Information We Collect Your Privacy Choices Team Overview Consumer Solutions drives growth, innovation, and market leadership for Trans Union's $500M+ Consumer Solutions business in the United States, including Credit Monitoring, Identity Protection, Breach, Offers, and emerging consumer-centric products, partnerships, and growth initiatives. The team connects global product strategy with US market execution and reports to the SVP, Head of Consumer Products, Platform and Experience, with a matrixed relationship to US Markets leadership.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Role Overview and Core Responsibilities Develop and execute the US Consumer Solutions commercial strategy and annual operating plan, aligned with broader US Market and enterprise priorities and developed in partnership with Sales, Line of Business, Product, and Finance. Anticipate changes in the market, competitive environment, customer expectations, and distribution models, translating them into portfolio and investment priorities; serve as the executive voice of the US market in global portfolio, product, platform, and investment decisions.

Define and execute go-to-market strategies that drive revenue growth across Direct and Indirect channels in the US; partner with Sales, Product Marketing, and US Market Line of Business teams to develop segment-specific growth plans and maximize pipeline creation and conversion. Lead sales enablement, value-selling, and commercialization efforts; support strategic customer engagements and serve as the senior-most US commercial and solution expert for Consumer Solutions in executive customer engagements, industry forums, advisory boards, and other strategic external interactions.

Represent the voice of the customer and the US market in product planning and prioritization discussions, partnering with Product to improve market relevance, commercial adoption, and organizational readiness for launch; ensure product investments connect clearly to customer demand, commercial outcomes, and financial returns. Advocate for transformation initiatives needed to improve competitiveness, customer experience, scalability, and operating performance; drive enterprise alignment and adoption across functions affected by portfolio and business-model change.

Lead the US pre-sales and post-sales Solutions organization, including Solutions Consulting and solution advisory teams, to support customer adoption, retention, expansion, and value realization; partner across Sales, Product, Technology, and Product Marketing to improve win rates and accelerate revenue growth. Serve as executive sponsor and senior escalation point for strategic opportunities, at-risk customers, complex engagements, and critical implementations, driving cross-functional resolution when issues span functions or lack a clear owner.

Drive visibility and action on US Consumer Solutions commercial performance and customer outcomes, including revenue growth, profitability, adoption, retention, forecasting, and operating results; lead monthly operating reviews, quarterly business reviews, executive reporting, and strategic planning processes. Build, lead, and develop a high-performing organization; foster accountability, innovation, customer-centricity, and continuous improvement; develop future leaders and effectively influence stakeholders across functions and regions.

Required Knowledge and Experiences
15+ years of progressive leadership experience spanning strategy, product management, business leadership, or go-to-market roles.

Proven track record of driving growth and transformation within consumer-focused, financial services, fintech, identity, data, or technology-driven businesses. Significant experience leading complex, matrixed organizations and influencing across Product, Sales, Technology, Marketing, Operations, and Finance to deliver revenue growth, profitability expansion, and market share gains. Deep understanding of consumer engagement models, subscription businesses, partner ecosystems, embedded distribution strategies, and direct-to-consumer and indirect-to-consumer channels.

Experience building and scaling market-backed growth strategies, including new product launches and business model innovation, with exceptional executive presence and strong analytical…