AVP, Strategy and Executive Operations; Chief of Staff

Position: AVP, Strategy and Executive Operations (Chief of Staff
Location(s)
Birmingham, Alabama, CORP-Randolph-Chicago-IL, P&C-3400 N Central Expwy-Richardson-TX, P&C-N Stephanie Street-Henderson-NV, Remote-TXDetails

Kemper is one of the nation’s leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper’s products and services are making a real difference to our customers, who have unique and evolving needs.

By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises.

The AVP, Strategy & Executive Operations serves as Chief of Staff and trusted advisor to the Head of Distribution and as a member of the Distribution Executive Leadership Team. The role enhances executive effectiveness, facilitates strategic planning, coordinates cross-functional priorities, and manages the leadership operating cadence across Exclusive Agency, Personal Auto, Commercial Auto, Lead Generation, Direct to Consumer, Marketing, and Distribution Enablement.

The Chief of Staff serves as a strategic advisor and force multiplier to the Head of Distribution, shaping the leadership processes through which executive leaders align on strategy, priorities, business performance, and enterprise decisions. The role creates organizational leverage by connecting priorities across functions, anticipating risks and dependencies, improving decision quality, and ensuring leaders have the insights and alignment needed to drive business outcomes.

The Head of Distribution and functional executives retain accountability for strategic choices, resource decisions, operational execution, and business results. Acting as a strategic extension of the Head of Distribution, this role synthesizes information, frames complex issues anticipates and surfaces risks and opportunities, facilitates alignment, and ensures executive commitments receive appropriate follow-through and enables effective executive decision-making across a highly matrixed organization.

The Chief of Staff does not assume accountability for business results, functional execution, project delivery, or organizational decision rights. Functional leaders remain accountable for strategy execution and outcomes. The Chief of Staff creates value through strategic insight, organizational alignment, executive decision support, and proactive identification of risks and opportunities.

Principal Duties and Responsibilities:

Executive partnership and leadership effectiveness:
Serve as a trusted advisor to the Head of Distribution; anticipate leadership needs, prepare executive briefings and decision materials, coordinate sensitive cross-functional matters, and facilitate follow-through on executive commitments and help focus leadership attention on the highest value opportunities, risks, and decisions.

Strategic planning process:
Design and facilitate the annual and ongoing strategic planning process. Coordinate inputs from executive leaders, structure planning discussions, document strategic choices, and integrate functional plans into a coherent Distribution agenda while leaders retain ownership of strategy and execution.

Executive governance and operating cadence:
Establish and manage leadership meetings, business reviews, planning forums, agendas, decision logs, escalation paths, and accountability tracking that enable organizational alignment, transparency, and effective execution. Coordinate executive committee, CEO, and Board materials as requested.

Cross-functional alignment:
Facilitate…