Dir Vendor Mgmt

Thank you for considering a career at Ensemble!

Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.

• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.

• Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity:

The Director, Vendor Management leads enterprise vendor strategy, governance, performance, and value realization across a complex healthcare revenue cycle environment. This leader owns the vendor lifecycle from sourcing and due diligence through contracting, onboarding, performance management, issue remediation, renewal, and transition, while ensuring vendor partnerships support service quality, compliance, scalability, and responsible financial stewardship. The role leads a team of vendor management professionals and serves as a senior partner to Operations, Finance, Legal, Compliance, Information Technology, and executive leadership.

This leader will strengthen a scalable vendor management operating model across a growing, multi-vendor environment. Success requires moving beyond transactional contract administration to an integrated governance approach that improves accountability, makes performance visible, reduces third-party risk, and converts vendor relationships into measurable operating and financial value.

• Implement a consistent enterprise vendor governance framework, including segmentation, decision rights, performance scorecards, and review cadence.
• Improve visibility into vendor performance by establishing actionable SLA, KPI, quality, risk, and financial reporting.
• Strengthen cross-functional alignment across Operations, Finance, Legal, Compliance, Information Technology, and business leaders throughout the vendor lifecycle.
• Build a high-performing vendor management team with clear ownership, escalation pathways, and development plans.

The role owns the following ongoing accountabilities and is expected to translate strategy into disciplined, measurable execution.

• Set the enterprise vendor management strategy and translate operating priorities into a practical vendor portfolio plan.
• Advise senior leaders on sourcing, in sourcing, outsourcing, vendor consolidation, and performance improvement decisions.
• Identify market, capacity, technology, and delivery risks that could affect service continuity or growth.
• Oversee vendor selection, due diligence, contracting support, onboarding, performance reviews, remediation, renewal, and offboarding.
• Establish scorecards and operating reviews that measure service levels, quality, productivity, cost, compliance, and business outcomes.
• Lead resolution of material vendor issues and ensure corrective actions are documented, owned, and sustained.
• Lead, coach, and develop vendor management analysts and other assigned team members.
• Clarify roles, decision rights, escalation thresholds, and working norms across the vendor management function.
• Build capability in negotiation, analytics, executive communication, governance, and risk-based decision-making.
• Partner with Legal and Compliance on contract adherence, regulatory obligations, audit readiness, and third-party risk.
• Partner with Finance and Operations on budgets, forecasts, invoice validation, capacity planning, and value realization.
• Provide concise executive reporting on vendor performance, risk, financial impact, and decisions required.
• Deep knowledge of end-to-end vendor lifecycle management and third-party governance.
• Ability to design and apply SLAs, KPIs, scorecards, corrective action plans, and executive dashboards.
• Strong commercial judgment, negotiation capability, and understanding of vendor…