Physician Liaison and Referral Growth Manager

Specialty practices don’tgrow through billboards. They grow through relationships — one primary care office, one physical therapist, one athletic trainer, oneschool nurse at a time. Every new patient who gets orthopedic care at Genesis starts with someone in the community trusting us enough to send them ourway..

That someone starts with you.

A multi-location orthopedic practice across Chicagoland, built to expand access to musculoskeletal care —including for Medicaid patients and underserved communities most specialty practices won’tserve. We move like an entrepreneurial company, not a hospital system.

We’regrowing fast, and we need a person on the ground turning that growth into real relationships.

You are Genesis in the community. Every day,you’reout — visiting primary care offices, catching PTs on their break,dropping in onurgent care facilities,meeting with athletic trainers, school administrators, and workers’ comp adjusters. You build trust. You make it easy for people to refer a patient to us. You bring the practice’s warmth and mission with you into every room.

You will:

• Show up. Every day.Regular, in-person visits to primary care practices, referring providers, and community partners across Chicagoland. This is a windshield-time role.

• Manage the referral book.Own the key referrer and partner relationships. Knowwho’ssending patients, who used to, and who could. Follow up. Fix problems fast.

• Host the moments that matter.Occasional lunch-and-learns,dinners with referring providers,open houses, coffee chats,small community events, andlarge scale promotional eventsat ourprofessionalsports events— pulled together with our clinical team, growth team,and external partners.

• Bringintelligenceback.What arereferringproviders hearing?
  
  What’smakingit hard to send patients to us?
  
  You’reour eyes and ears in the field.

• Own Online Reputation.When patients leave reviews:investigate them, cascade positive ones to providers, and support the team in developing operational changes to create better patient experience.

• Warm
  .People like being around you. You remember names, kids, coffee orders.

• Motivated
  .No onehas totell you to make the next call, plan the next visit, or follow up on last week’s meeting.
  
  You thoroughly enjoy the job itself and will compete with yourself to be better today than you were the day before.

• Detail-oriented and strategic
  .Every name and leadrepresentspotential partnerships thatcanlead tobetter health and lives.
  
  Tracking your conversations and relationships in our CRM and being eager to derive insights from your efforts is critical tosuccess.
  
  You'reexcited about creating strategy fromthe body of work you generate.

• Relational, not transactional
  .You build trust before you ask for anything.

• Local
  .You know Chicagoland— oryou’reexcited tolearn it neighborhood by neighborhood.

• Mission-aligned
  .You care that Genesis serves everyone, includingpatientsother specialty practices turn away.

• Values-aligned
  .You value andare naturally compelledtodemonstrate
  
  Compassion,Humility, Passion, Excellence, Faith, and Hard Work.

• Comfortable in a car
  .Most of your week is on the road.

• Represent Genesis Orthopedics & Sports Medicine in the community through regular in-person visits to primary care offices, urgent care centers, FQHCs, and other referral sources.
• Effectively communicate the unique value of Genesis’ services and deliver targeted marketing materials to referring providers and their staff.
• Identify, establish, and nurture strong referral relationships within the assigned territory.
• Maintain detailed tracking of referral activity, provider feedback, and outreach visits using CRM tools or designated reporting systems.
• Provide education to clinical and…