Head of the office of Operations; Reports to COO

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Head of the Office of Operations (Reports to COO) based in the United States.

Take on a strategic leadership role driving enterprise-wide execution, operational excellence, and organizational transformation within a mission-driven healthcare technology environment.
Reporting directly to the Chief Operating Officer (COO), you will translate strategic priorities into actionable plans, measurable outcomes, and sustainable operational improvements.
You will establish performance management frameworks, executive reporting systems, and governance processes that strengthen accountability and support informed decision-making.
Working closely with executive leadership and cross-functional teams, you will streamline operations, improve organizational alignment, and accelerate critical initiatives.
Your leadership will help the organization navigate growth, manage change, and build scalable operating models that improve efficiency and service delivery.
This remote opportunity is ideal for a seasoned operations leader who combines strategic thinking, analytical expertise, and strong stakeholder influence to deliver meaningful organizational impact.

• Drive enterprise strategy execution: Serve as a trusted advisor and strategic partner to the COO, translating organizational priorities into operational plans, measurable objectives, and tangible business outcomes.
• Establish operating frameworks: Develop and manage enterprise operating rhythms, governance structures, executive review processes, and performance management systems to strengthen accountability and execution.
• Lead strategic initiatives: Coordinate enterprise-wide projects and special initiatives on behalf of the COO, aligning executive stakeholders, allocating resources, removing obstacles, and mitigating risks.
• Manage enterprise performance: Design and oversee key performance indicators (KPIs), operational dashboards, scorecards, and executive reporting processes to monitor progress against strategic objectives.
• Deliver data-driven insights: Analyze organizational performance, identify trends and operational gaps, and provide actionable recommendations that improve service delivery, financial performance, workforce effectiveness, and organizational outcomes.
• Advance operational excellence: Lead continuous improvement initiatives to enhance efficiency, scalability, quality, and consistency across departments.
• Standardize processes and practices: Design and implement enterprise-wide workflows, operating procedures, governance models, and measurement frameworks that reduce complexity and improve operational discipline.
• Lead organizational transformation: Direct change management initiatives associated with strategic priorities, operational improvements, and new business capabilities, ensuring effective communication, stakeholder engagement, and adoption.
• Strengthen cross-functional collaboration: Build relationships across business units and leadership teams, facilitate executive planning and prioritization, and align competing priorities with broader organizational goals.
• Influence without direct authority: Coordinate complex, multi-stakeholder initiatives and foster shared ownership, collaboration, and accountability across the organization.
• Optimize business systems: Evaluate and improve operational infrastructure, reporting tools, planning processes, and management systems in partnership with technology, analytics, and operational teams.
• Support sustainable growth: Promote continuous learning, adaptability, and data-informed decision-making while developing scalable operating models that support long-term organizational effectiveness.

• Education: Bachelor’s degree in Business Administration, Healthcare Administration, Organizational Leadership, Operations Management, Public Health, or a related discipline.
• Professional experience: At least 10 years of progressive leadership experience in operations, business transformation, strategy execution, organizational effectiveness, consulting, or a related field.
• Executive partnership: Demonstrated experience working directly with executive leadership, advising senior stakeholders, and driving enterprise-wide strategic initiatives.
• Operational leadership: Proven track record of developing and leading performance management systems, operational excellence programs, continuous improvement…