Principal Client Success Executive

POSITION TITLE

Principal Client Success Executive

Remote

VP of Client Success

Sunny is changing the world by leveraging digital technologies to help people live healthier lives. Using a digital first strategy, Sunny is helping health plans and employer groups to engage consumers with innovative, integrated health and wealth tools to improve outcomes and drive quantifiable results.

Sunny Benefits helps consumers capitalize on their health benefits by making it easy to spend smarter via directed spend technology for supplemental and specialized benefits. Sunny Rewards, an integrated Reward Dashboard, pairs high-value actions with appropriate financial incentives. Sunny’s simplified consumer experience is designed to maximize rewards, improve health outcomes, and drive quantifiable results.

Sunny’s team of experienced leaders is what truly sets them apart. The elite team represents all corners of the market, ensuring a comprehensive and holistic understanding of the dynamics wing from their collective insights, extensive knowledge, and expertise in the field of consumer engagement, the team knows what works and what doesn’t with today’s consumers.

Sunny is fully committed to revolutionizing consumer engagement. Finally, alignment of valuable actions with financial incentives, a knowledgeable and diverse management team, and a keen understanding of customization and market trends have been brought together to make a significant impact on the way consumers interact with their health and well-being – we hope you consider taking this journey with us!

Invaluable lessons learned is the genesis of Sunny, which has led to a fine-tuned product-to-market fit that caters to a range of stakeholders in the healthcare space. Whether it’s payers, employers, or individual consumers, Sunny has refined its solutions to meet their unique requirements. Sunny is unmatched in its ability to customize and employ refreshing levels of creativity, adaptability, and inventiveness.

This is crucial in an industry where trends and demands change rapidly and calls for a very nimble team.

As Principal Client Success Executive for Sunny, you will serve as a direct strategic partner to the VP of Client Success and work closely with the Client Success Team, CEO, and Executive Leadership Team. The Principal Client Success Executive will drive cross-cutting client initiatives and internal strategic initiatives, help shepherd key cross-functional and partnership efforts, and ensure the team’s priorities are met and its time and resources are focused where they have the greatest impact.

• Works with clients to determine core program goals and KPIs to inform program design and measure ongoing program performance.
• Manage client relationships by providing strategic consulting advice and work with all other functional teams – Product, Engineering, Marketing, Member Services, Quality Management, Analytics – architecting the ideal solution.
• Work with other Client Success team members to share cross-functional learnings and standardize processes / design approach.
• Supports the Sales and Product groups in coordinating internal and industry-reaching leadership activities; effectively guiding and supporting the teams with key deliverables and troubleshooting issues/logistics.
• Leads special initiatives representing the executive leadership team, particularly those related to strategic issues, organizational activities, business development, client relationship management and thought leadership.
• Serves as a direct strategic partner to the VP of Client Success, driving cross-cutting client initiatives that span multiple accounts and shape how Sunny delivers…