TAPFIN – Resource Professional

United States

Worker Location :
Remote

The purpose of the Resource Professional role is supporting the subvendor/supplier program and its population and its day-to-day operations (implementing and managing the requisition/submittal process and overseeing job placement, day-do-day troubleshooting and problem resolution, managing the on-going relationships and communication, etc.).

• Manage the day-to-day CWS operations for their respective portion of program, which include, management of the requisition process for assigned client, prioritization of orders and requisitions, expedient issue resolution, further refining throughout the process with emphasis on responsiveness and customer services for assigned client; depending upon the engagement size, may train or assign work to administrative staff
• Responsible for maximizing customer satisfaction, maintaining and building new relationships, expectation management and issue/conflict resolution (managing client and contractor / subcontractor expectations and troubleshooting and issue resolution, etc.).
• Establishes and develops manager relationships within assigned clients and expands existing manager relationships to ensure maximum customer satisfaction and, working in conjunction with the Program Manager staff, the profitability of each contractor/subcontractor placement or conversion
• Help manage sub-vendor / supplier relationship for assigned clients, further refining throughout the process, ensuring optimum customer satisfaction, as well as quality, of each placement.
• Fulfills client service through frequent interaction with client managers to ensure satisfaction and identify potential business development opportunities for program expansion or utilization.
• Is knowledgeable of and understands the contracted terms and conditions between TAPFIN and the client, including pricing as well as client rules of engagement and processes.
• Responsible for ensuring resolution to the day-to-day issues that arise among the contractor/subcontractor population, within their respective program. Reports issues to respective supplier or client for resolution and/or escalation to Program Manager as needed.
• Financial and administrative responsibilities include supporting account growth targets, training and administration of VMS software to client and sub-vendor supplier users.

• Be aware of the client Hiring Manager projects, needs, ultimate goal for hiring workers onto the team.
• Understand the client/TAPFIN relationship, what the overall goal is for the relationship to be successful.
• Drive stronger relationships with suppliers to increase responsiveness, accuracy, and partnership.
• Be prepared to have high level discussions if/when a client sponsor needs assistance, and the Program Manager is not available

• Understand the invoice process, supplier invoice resolution, troubleshooting, and investigation of issues.
• accurate data in VMS tool for pay/bill rates
• accurate timesheet approval, job codes and hours
• Review DSO report for relevant contractors

• Review expansion opportunities with Hiring Managers based on recurring needs, upcoming projects, possible new departments, and new Hiring Managers/projects.
• Know the value of the MSP and RP role to the client, hiring manager, and supplier
• Be the expert in the room for discussions around MSP solutions, requests, and drive program participation.
• Be Consultative
• Know the project desired outcomes, drive next steps with Hiring Manager
• Reallocate current team members for needed skills on other projects, even with other hiring managers
• Be aware of the forecast and how your direct HMs are a part of it
• Making presentation to client hiring managers, suppliers, and internally to communicate growth opportunities, training, and possible new business.
• Be able to present what TAPFIN strengths and differences are with our competitors and how we are expanding that can impact the client.

• Communicates with program team, suppliers and program sponsors, keeps them informed, and shares information regarding contractors, subcontractors and client needs.
• Regularly contacts the client hiring manager, working at assigned client(s), during assignments/projects to remain aware of project status, gathers feedback from clients about consultant…