Manager, Associate Listening

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide. Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States.

When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge:
Great Company, Great Culture, Great Rewards, and Great Careers.

• Great Company:
  Protecting customers through life’s twists and turns with innovation and integrity.
• Great Careers:
  Personalized development programs, mentorship, and certification assistance.
• Great Culture:
  Inclusive and collaborative culture rooted in shared success.
• Great Rewards:
  Competitive pay, benefits, and flexibility to support your well-being and future.

• Associate Listening Strategy:
  Lead the enterprise associate listening strategy, including annual engagement surveys, pulse surveys, lifecycle surveys, and targeted feedback initiatives. Establish listening priorities, governance, reporting rhythms, and action‑planning processes. Continuously evolve listening methodologies to improve data quality, participation, and business impact. Partner with senior leaders to identify opportunities for additional listening and workforce insights.
• People Analytics & Insights:
  Analyze associate experience, engagement, retention, and organizational health data to identify trends and opportunities. Synthesize data from multiple sources to provide holistic insights and business recommendations. Develop executive‑level presentations, scorecards, dashboards, and reports that support decision‑making. Stories are clear and concise narratives, to fit audience.
• Program & Project Leadership:
  Lead complex cross‑functional initiatives supporting associate engagement, organizational health, and culture priorities. Manage timelines, risks, dependencies, stakeholder communications, and implementation plans. Partner with external vendors and technology providers supporting listening and analytics capabilities. Ensure successful delivery of enterprise survey programs and reporting cycles.
• Executive Consulting & Stakeholder Partnership:
  Serve as a trusted advisor to executives, HR leaders, and business stakeholders on associate experience and workforce trends. Present findings and recommendations to senior leadership and executive forums. Guide business leaders through survey results, action planning, and performance monitoring. Influence organizational priorities through data‑driven insights and strategic recommendations.
• Team Leadership:
  Lead, coach, and develop one or more teams of associate listening and people analytics professionals, which may include individual contributors and supervisors. Maintain accountability for team performance, work quality, service delivery, and the timely achievement of objectives. Translate departmental priorities into clear team goals, operating rhythms, workload plans, and performance expectations. Adapt team plans, resources, and priorities to address short‑term service, operational, and business needs.
  
  Provide technical guidance and subject‑matter expertise across survey strategy, survey administration, analytics, reporting, and listening program execution.

• Bachelor's degree in Human Resources, Business, Statistics, Data Analytics, Organizational Development, or a related field.
• 7+ years of experience in people analytics, employee experience, associate…