Manager, International Client Services

Manager, International Client Services

The Diners Club Network International Client Services manager role focuses on capturing and delivering precise, continuous compliance monitoring for Diners Club Network Participants (such as Issuers and Acquirers). The position aims to design and deploy forward-thinking monitoring solutions and evaluation tools that measure compliance levels and mitigate inherent risks across the global payment network.

As a key business analyst, you will elevate operational network compliance and help define the future of our global payment network—ideal for someone passionate about translating dynamic network policies into practical operational controls, designing executive dashboards, and maintaining compliance monitoring solutions.

• Operationalize Regulations:
  Become an expert on payment network policies and operating rules, identifying actionable operational requirements for internal teams and external clients.
• Data Analysis:
  Analyze and improve operational metrics from DCI Participants to monitor compliance levels, and identify key risk indicators for reporting.

• Control Environment & Monitoring:
  Design and implement monitoring programs and operational controls to align with network requirements, audit standards, compliance rules, risk visibility, and strategy.
• Dashboard & Metrics Development:
  Build and maintain executive-level data reporting, key risk indicator (KRI) dashboards, and control assurance to give leadership clear visibility into DCI Participants’ compliance health.

• Cross-Functional Partnership:
  Build deep trust and strong working relationships across Risk, Compliance, Legal, Product, Technology, and Operations.
• Process Simplification & AI Adoption:
  Utilizes AI-enable tools to optimize current processes, automating monitoring tools to maximize consistency and efficiency.

• The Optimizer:
  You look beyond standard data and process to streamline network requirements, eliminating operational friction while tightening controls.
• The Policy Translator:
  You can digest network requirements to convert them into clear, practical guidelines to support compliance adherence by DCI Participants
• The Data-Driven Partner:
  You bring structure to operational controls, and compliance data standardization using metrics and visual dashboards

Basic Qualifications:

• Bachelor’s Degree or military experience
• At least 4 years of project management, operations management, policy management, risk management or compliance within the financial services or payments industries

Preferred Qualifications:

• Experience working directly with card payment networks, issuing and acquiring institutions and payment processors
• Experience creating executive dashboards or operational tracking systems
• Project Management Professional (PMP), Agile/Scrum, Lean, or Six Sigma certifications

At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (e.g. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-3, and O-1, or any other forms of work authorization that require immigration support from an employer)

This role is designated as a hybrid position. You are expected to adhere to Capital One's hybrid policy regarding required on-site presence at your designated office location.

McLean, VA: $151,900 - $173,400 for Manager International Client Services
Richmond, VA: $138,100 - $157,700 for Manager International Client Services
Chicago, IL: $138,100 - $157,700 for Manager International Client Services
Riverwoods, IL: $138,100 - $157,700 for Manager International Client Services

C…