Program Director

WCG delivers transformational solutions that accelerate clinical research and advance human health. We serve the experts, innovators, and pathfinders on the front lines of science and medicine—empowering them to develop breakthrough therapies while ensuring the risks of progress never outweigh the value of human life. Together, we stimulate growth, maximize efficiency, and shape the future of clinical trials.

At WCG, we invest in our people because you are the driving force behind our mission. When you grow, our impact grows. When you thrive, research accelerates. We empower you to build a meaningful career while advancing the work that improves lives.

What we offer:

Comprehensive health and financial protection – Medical, dental, vision, life and disability insurance, 401(k) with company match, and flexible spending accounts

Resources that support your whole life – Employee assistance programs and work/life balance tools

Investment in your growth – Referral bonuses, tuition reimbursement, on-the-job training, certification assistance, and continuing education support

Time to recharge – Paid holidays, vacation, and sick time Pathways forward – Career development opportunities across One WCG

We practice transparency in everything we do, including compensation. The salary range for this position reflects our commitment to fair, competitive pay based on your qualifications, experience, skills, education, and location. Together, we'll find the right fit for your expertise and our shared mission.

The Program Director is accountable for the overall management of assigned WCG client relationships, as well as the coordination and governance of those partnerships. This role will be responsible to provide program oversight and develop Key Performance Indicators (KPI’s) to ensure our WCG solutions meet our customers’ needs. The Program Director will also assist with building a foundation and unifying the integration of our service delivery to provide the customer with seamless service experience.

ESSENTIAL DUTIES/RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The accountabilities listed below are representative of the knowledge, skills, and/or ability required.

• Prepare annual operational plans, reports and executive briefs for our WCG customer programs.
• Plan, schedule and manage periodic client governance meetings as defined per client.
• Manage all Service Level Agreements (SLA’s), Governance Agreements, and required reporting for clients.
• Set objectives & goals for the program and track progress, setbacks, and overall performance.
• Manage relationship and communicate program status to client and WCG executive stakeholders.
• Responsible for the coordination and oversight of cross-functional staffed programs
• Maintain processes to ensure program documentation, reports and plans are relevant, accurate and complete.
• Provide strategic vision and strong leadership while directing WCG client programs.
• Assess and manage program risks while collaborating with operations to enact plans of action
• Track, record, compile and analyze program results and performance data.
• Provide strategic support to both sites and sponsors, serving as a liaison to ensure cross-functional performance and Return on Investment (ROI) to our customers.
• Attendance and punctuality are essential functions of the position.
• Support the sales team and operations throughout the sales and onboarding life cycles (i.e., presenting on sales calls, supporting deck preparation, liaising with sales to compile answers to client questions, etc.)
• Serve as a subject matter expert when called upon by the sales team.
• Other duties as assigned by…