Client Solutions Director

Two Chairs is building a new kind of mental health system based on the idea that the status quo isn’t good enough. Industry-best clinician experiences, better client outcomes, groundbreaking innovation, and access to the highest quality care are how we’ll raise the bar for the entire industry. With that, we're excited and honored to have been recognized as a 2025 Great Place to Work (,a%20typical%20U.S.%2

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One of our company values is "Embrace Differences" and diversity, equity, inclusion, and belonging are the principles guiding how we build our business and teams. We encourage interested candidates from all backgrounds to apply even if they don't think they meet some expectations of the role.

About the role

Two Chairs is seeking a highly strategic and operational Client Solutions Director to join our Growth organization. This role will
1) guide client and internal functional teams through the health plan implementation process, from early in the sales cycle through an initial launch period, and
2) partner on solutions initiatives across clients.

The ideal candidate for this role is organized, proactive, has an understanding of all stages of a health plan relationship, comfortable leading client conversations, and skilled at building relationships both internally and externally. You have great project management skills, are effective at working cross-functionally, and are able to influence without authority. Lastly, you’re a creative problem solver and effective at reaching agreement through negotiation.

• Requirements Alignment:
  Partner with Sales during late-stage deal cycles to scope technical/operational feasibility and present implementation capabilities to prospective payer executives. Define operational workflows, data integrations, and clinical referral pathways.

• Lead Complex Onboarding:
  Direct end-to-end implementation for large-scale, enterprise health plan partners from contract negotiation to go-live.

• Issue & Risk Resolution:
  Proactively identify bottlenecks, technical blockers, or regulatory constraints and drive rapid mitigation strategies before go-live timelines are impacted.

• Cross-Functional Governance:
  Establish implementation governance structures, drive cross-functional alignment, and maintain executive sponsor visibility.

• Post-Launch Optimization:
  Lead post-launch transition to Account Management, monitor health metrics during stabilization phases, and identify opportunities for line-of-business expansion.

• Cross-Payer Initiative Support:
  Pitch in flexibly to support and contribute to cross-payer initiatives and strategic projects as they arise across the organization.

• Implementation Process Scaling:
  Capture key learnings during the implementation process and make sure lessons are applied to future client implementations. Assist with improving the documentation and standardization of Two Chairs processes and best practices.

• Develop Playbook:
  Build reusable implementation playbooks, toolkits, and standard operating procedures (SOPs) to increase the effectiveness of implementations.

Impact and Success Indicators

• Establish Cross-Functional Rapport:
  Build collaborative, high-trust partnerships with internal team leads.

• Lead Active Implementations:
  Take ownership of ongoing or upcoming health plan partner launches, immediately establishing a project charter and governance.

• Audit & Standardize Playbooks:
  Conduct a comprehensive assessment of current implementation workflows and establish standardized project management structures.