IT Business Analyst

United States Location/Remote
United States

• Remote
• Team Member
• Full-Time
• Requisition #: ITBUS
  002603

Who We Are

At Lucet, we are industry leaders in behavioral health, dedicated to helping people live healthy, balanced lives. Our purpose is to advocate for and improve the overall well-being of those we serve, through balanced treatment of the mind and body.

When you join Lucet, you become a valued member of our team, serving more than 15 million people across the U.S. Our employees have a passion for helping others - and it shows. From entry-level employees to senior leaders, we are inspired by our members, putting them first in everything we do. From day one, you'll see firsthand the impact you have on our members, knowing you can make a true difference in their lives.

Why Join our Team

At Lucet, we’re committed to creating a workplace where top talent thrives both personally and professionally. We offer a dynamic, mission-driven environment where your work has real impact, your unique background and experience are valued, and no two days are alike.

We support our team with a competitive compensation and benefits package, including:

• Annual compensation between $90,000 - $100,000, PLUS an annual performance-based, discretionary incentive.
• * Compensation is dependent on non-discriminatory factors including but not limited to an applicant's skills, education/degrees, certifications, prior experience, market data, and other relevant factors.
• Comprehensive health benefit options:
  Medical, dental, and vision coverage
• 401(k) with competitive employer match
• Company-paid life and disability insurance
• Paid parental leave and wellbeing incentives
• Flexible spending accounts for healthcare and dependent care
• Professional development opportunities and tuition reimbursement
• Remote work flexibility (role-dependent)
• Opportunity for meaningful growth, both personally and professionally, where your unique background and experience is welcomed and valued.

At Lucet, your work will directly support our mission to improve behavioral, physical, and social health—one member at a time.

What You Will Do - Essential Functions

The IT Business Analyst is responsible for the implementation and support of business information systems across multiple departments. They collaborate with Product Owners and business leaders to manage team backlogs and help define and deliver strategic visions. They affect change by helping leaders articulate business needs in working sessions with architects to create transformational solutions. They operate in a solution-oriented environment and are encouraged to identify process improvement opportunities to drive systemic change in the organization.

• Business Analysis & Stakeholder Management
• Partner with business stakeholders, product owners, and development teams to gather requirements, define business needs, and translate them into technical solutions.
• Lead roadmap planning, backlog refinement, prioritization discussions, and project decision-making while balancing risks and competing business priorities.
• Project Delivery & Product Support
• Create and maintain project documentation including business requirements, project charters, UAT plans, and project status communications.
• Track software development progress, coordinate production issue resolution, manage multiple initiatives, and serve as a Subject Matter Expert (SME) for supported products or programs.
• Genesys Cloud Administration & Contact Center Operations
• Support the configuration, administration, optimization, and enhancement of Genesys Cloud, including routing, IVR flows, queues, reporting, and contact center operations.
• Collaborate with cross-functional teams to troubleshoot issues and improve inbound/outbound call handling, dialer setup,…