Senior Program Manager - Product Excellence

Thought Spot is a Data & AI platform that helps companies turn data into enterprise advantage. We're Gartner MQ leaders with more than 1,000 customers globally and offices in Mountain View, Chicago, London, Bangalore, Sydney, and Tokyo.

What's The Role?

We're looking for a strategic, execution-oriented program and enablement professional to own how our products are positioned and sold in the field. You're evaluating what's actually working for sellers, SEs, and customers - and will run our flagship live weekly enablement cadence for sales and SEs: weekly readiness sessions for the broader revenue field, and a recurring technical enablement program for Sales Engineers and the post-sales community.

You're the business partner who bridges product, product marketing, and field leadership - highlighting where signals need action. You connect what customers are experiencing with what the field is prepared to deliver, including ensuring that demo assets are up to date, accessible and reflect our latest product offerings. You keep the team's operating rhythm running smoothly: intake, agenda-setting, review cycles, and live delivery across both programs.

You're a genuine hybrid of program manager, live facilitator, and enablement partner — technical enough to hold your own with a room of SEs, operationally sharp enough to keep a weekly cadence running without fail.

This is a program-ownership role, not a content-management one. You'll set the agenda, secure the right speakers, shape the narrative, and run the room — turning a fast-moving product and competitive landscape into clear, high-signal readiness the field can act on immediately.

• Own the operating rhythm — stand up and run the intake, agenda-setting, review, and delivery cycles for both live programs, keeping every session on track with real program management (speaker alignment, dry runs, dependencies, and a cadence that never slips).
• Own governance and prioritization — manage incoming requests and the topic backlog across both programs; work with the regional councils and leadership to ratify what makes the agenda and when.
• Build Relationships - establish trust and credibility with audiences across GTM, Product, and Marketing.
• Spot what's working — through the review cadence you run, identify the content, plays, and approaches that are actually landing with sellers, SEs, and customers, and flag them as opportunities worth scaling across regions.
• Keep the field ahead of the product — partner with Product, Product Marketing, and SE/field leadership so new releases, competitive shifts, and pricing changes are translated into field-ready enablement before they hit deals.
• Industry Demo Environments
  Work with relevant teams to ensure that all field demo assets are up to date, easily accessible and reflect our latest product offerings
• Voice of the Customer
  Work with SE and Product leadership on a Voice of the Customer program to understand and synthesize what customers are experiencing back into our GTM readiness.
• Drive competitive and product readiness — ensure consistent delivery of product positioning, competitive differentiation, and sales-play activation, anchored to our core messaging frameworks.
• Own the reporting cadence — publish attendance, engagement, and adoption insights across both programs; own progress comms and the slideware that keeps leadership aligned.
• Ensure delivery and adoption — sessions and materials must ship into actual field use and drive real change in how teams position and sell, not just get built or attended.
• Keep contributors honest to improvement — follow up on flagged gaps and opportunities, track whether recommended changes get made, and escape when they don't.

• Industry experience in…