Product Operations Specialist

At McGraw Hill we create best-in-class, next-generation learning platforms that are used by millions of students and educators worldwide from kindergarten through graduate school. Our goal is to accelerate student success through intuitive and effective learning tools and content that maximize a teacher’s time and a student’s learning experience. We do all of this in a supportive, collaborative environment where you can grow your career in a way that fits into your life.

How can you make an impact? McGraw Hill, the leading provider of digital and print educational resources, is looking for a Product Operations Specialist to help our Product organization operate effectively and efficiently. This hybrid role combines operational coordination with administrative support, providing an excellent opportunity for someone early in their career to gain exposure to Product Management, Program Management, and Product Operations.

Working closely with Product leaders and cross-functional teams, you'll help coordinate planning activities, maintain operational systems and documentation, prepare reports and communications, organize meetings and events, and improve the processes that keep the organization running smoothly. The ideal candidate is highly organized, detail-oriented, naturally curious, and excited to leverage AI and modern productivity tools to make work simpler, faster, and more effective.

Success in this role comes from taking initiative, learning quickly, building strong relationships, and continuously looking for ways to improve how work gets done.

This is a hybrid position based out of our Chicago office, with an expected on-site presence of 1–2 days per week.

• Coordinate calendars, meetings, workshops, and planning sessions for Product leadership, preparing agendas, capturing action items, and following up on key decisions.
• Support quarterly planning, roadmap reviews, governance meetings, and other operational rhythms by organizing materials, maintaining documentation, and ensuring information flows efficiently across teams.
• Prepare executive presentations, reports, dashboards, and communications that provide leaders with clear visibility into priorities, milestones, and organizational health.
• Maintain operational systems, documentation, roadmaps, and planning artifacts, ensuring information is accurate, organized, and up to date.
• Assist with onboarding activities, team communications, purchasing requests, travel coordination, meeting logistics, and other administrative needs that support the Product organization.
• Leverage AI tools and automation to streamline routine work, improve reporting, organize information, and increase team efficiency.
• Identify opportunities to simplify workflows and improve operational processes, documentation, and cross-functional collaboration.
• Partner with Product, Engineering, UX, PMO, and business teams to support successful planning, coordination, and execution across the organization.

• Bachelor's degree or equivalent experience, with strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
• Excellent written and verbal communication skills, with exceptional attention to detail and follow-through.
• Strong curiosity, initiative, and a desire to learn new systems, processes, and technologies.
• Interest in using AI and automation tools to improve productivity and simplify repetitive work.
• Experience through internships, coursework, or professional roles using tools such as Microsoft Office, Jira, Confluence, Smartsheet, Productboard, or similar collaboration and planning platforms.
• Ability to create organized reports, presentations, documentation, or…