Operational Specialist

Reports to: Director of Operations

We’re looking for a highly organized, analytical Operations Specialist to support our Telecom Division. In this role, you’ll coordinate day-to-day operational activities, administer employee travel processes, develop reports and KPI dashboards, and support onboarding and payroll.

You’ll partner with employees, team members assigned to client projects, and internal departments to deliver accurate, timely, and consistent support. The ideal candidate takes ownership, confidently applies company and client policies, and uses data to identify opportunities for improvement.

• Serve as a resource for operational inquiries from employees, project-based team members, and managers.
• Coordinate with Operations, HR, Payroll, Recruiting, Finance, and Sales to resolve issues and keep activities on track.
• Support the Onboarding team with administrative tasks and client-specific requirements.
• Assist Payroll with timecard follow‑up, documentation, and routine inquiries.
• Maintain operational documentation and track action items, deadlines, and departmental initiatives.
• Resolve routine operational issues independently and escal... complex matters appropriately.
• Support special projects and process improvements that enhance efficiency, compliance, and the employee experience.

• Administer employee travel processes in accordance with company and client policies.
• Provide backup support for travel bookings.
• Serve as the primary contact for travel issue resolution and travel expense administration.
• Review travel expenses for accuracy, completeness, and policy compliance.
• Identify opportunities to streamline travel processes and reduce costs.

• Compile, analyze, and maintain operational reports, dashboards, and KPIs.
• Monitor trends to identify opportunities to improve efficiency, service levels, and business performance.
• Prepare recurring and ad hoc reports to support operational decisions.
• Develop reporting tools that improve visibility into departmental performance.
• Partner with Operations leadership to evaluate metrics and recommend actionable improvements.

• Associate’s degree or equivalent experience.
• At least two years of experience in operations, reporting, analytics, staffing, workforce support, or a related field.
• Experience interpreting reports and tracking KPIs.
• Advanced proficiency in Microsoft Office, particularly Excel.
• Strong organizational skills and attention to detail.
• Clear, professional communication and the ability to build productive working relationships.
• Sound judgment, accountability, and confidence applying policies consistently.
• The ability to manage competing priorities in a fast‑paced environment.

• Experience in staffing, workforce solutions, or telecommunications.
• Familiarity with ATS, HRIS, payroll, travel, expense management, or reporting systems.
• Experience creating dashboards and operational reports using Excel or similar tools.

You’ll deliver accurate, timely reporting; keep travel administration running smoothly; provide responsive employee support; and help ensure onboarding and payroll activities are completed accurately. You’ll also identify and implement practical improvements that strengthen operational efficiency and compliance.