Commercial Solutions Analyst

Role Summary
The Commercial Solutions Analyst is a strategic commercial enablement and operations role designed to improve the effectiveness, scalability, and operational excellence of the commercial organisation. Acting as an internal service partner to the sales team, this position combines sales enablement, operational support, process optimisation, knowledge management, reporting, and commercial content development to help drive revenue growth and customer engagement.
This role will serve as the operational backbone of the commercial function, building and managing systems, tools, and resources that enable Business Development (BD) teams to operate more efficiently and consistently. The Commercial Solutions Manager will lead initiatives across commercial infrastructure, sales process automation, CRM and reporting governance, RFI management, internal service support, and customer-facing commercial asset development.
A key component of the role is the creation of an internal commercial support ecosystem — including a centralised SharePoint knowledge hub, ticketing and request management systems, approved response libraries, and scalable customer-facing sales content — allowing the commercial team to self-serve, accelerate response times, and improve overall execution quality.
The ideal candidate is highly organised, technologically confident, analytical, process-driven, and customer-oriented, with strong communication skills and the ability to work cross-functionally in a fast-paced commercial environment.

• Ensure smooth coordination of commercial activities.
• Support sales leadership with agenda planning, meeting preparation, and follow-up actions.
• Coordinate internal communication and workflows to improve responsiveness and execution across the commercial team.
• Provide day-to-day operational support to Business Development and commercial leadership teams.
• Assist with opportunity tracking, pipeline management, and sales process adherence.
• Establish and manage an internal commercial ticketing/request system to support BD requests and prioritisation of internal support activities.

• Design, implement, and maintain a centralised SharePoint-based commercial knowledge hub.
• Create and manage structured repositories for:
  • o Training materials
  • o Commercial processes and SOPs
  • o Forms and templates
  • o Internal guidance documents
  • o Customer-facing sales assets and collateral
  • o Product and service information
  • o Commercial tools and resources
• Ensure all commercial content remains current, organised, accessible, and aligned with company standards.
• Develop scalable, self-service enablement resources for the commercial team.
• Support onboarding and continuous learning initiatives through accessible training and enablement materials.

• Develop customised commercial “solution decks” and presentation packages to support strategic customer bids and opportunities.
• Create and maintain modular customer presentation libraries and slide repositories, built from Marketing-approved brand, messaging, and enterprise content assets, that enable Business Development teams to self-serve and customise content for specific customer engagements.
• Partner with commercial leadership and subject matter experts to ensure messaging, branding, and value propositions are aligned and commercially effective.
• Support the preparation of commercial proposals, presentations, RFIs, and customer-facing documentation.

• Create and maintain a centralised database of approved RFI, proposal, and tender responses.
• Lead the coordination and…