Operations Enablement Specialist

Power confident decisions at  is the marketplace millions of people trust to buy and sell cars with confidence.

More than 25 years ago, we started as a simple idea, connect buyers and sellers, and today we do a lot more: trusted reviews, transparent pricing, and real-time, proprietary data that cut through the noise of one of life's biggest purchases. Our scaled marketplace, paired with interconnected technology, data, and media, gives dealers and OEMs everything they need to sell more cars.

At , we debate openly, decide fast, and deliver what we say we will. We solve real problems for car shoppers and dealers, simplify for speed, and focus on what matters most. We win together or not e, your work counts, your ideas can help shape what’s next, and you’ll build alongside people who have your back.

We’re in the middle of a real transformation, modernizing the company and investing in AI and data to move faster. You're joining the No. 1 brand people think of first when shopping for a car, at the exact moment it's being rebuilt for what's next. You help decide what that becomes. That kind of influence is rare, and it's exactly why this is a place worth building your career.

Don't just take our word for it, we're proud to be named one of Built In's 2026 Best Places to Work in Chicago and across the U.S.

Ready to help build the most trusted place to buy and sell a car? Join us.

The Operations Enablement Specialist is a cross-functional contributor on the Operations Enablement team responsible for designing, integrating, and optimizing the processes and workflows that keep the Operations organization running efficiently. This role connects strategy to execution, partnering with teams across the business to ensure new products, initiatives, and tools are operationalized effectively and consistently.

A growing and central part of this role is AI enablement. The Operations Enablement Specialist serves as an organizational resource for AI project intake, coordination, and cross-functional guidance, helping teams across Cars Commerce identify AI use cases, navigate implementation, and adopt tools in a structured and responsible way. This role reports to the Senior Manager, Operations Enablement and operates with a high degree of independence on project-level work.

• Serve as the intake point for AI project requests across the organization, evaluating use cases, assessing feasibility, and coordinating prioritization with the Senior Manager, Operations Enablement
• Provide cross-functional guidance to teams exploring AI tools and automation, helping them structure their use cases, identify the right solutions, and implement in a way that is consistent with Cars Commerce's AI governance standards
• Partner with the Senior Manager to develop and maintain AI intake processes, evaluation frameworks, and documentation that give the broader organization a clear path for bringing AI ideas forward
• Track the status and outcomes of active AI initiatives across Operations, maintaining visibility into what is in flight, what has launched, and what impact has been measured
• Contribute to the development and delivery of AI enablement resources, including playbooks, training materials, and internal guidance documents that help teams adopt generative AI tools with confidence
• Stay current on emerging AI tools, capabilities, and best practices; bring relevant recommendations to the Senior Manager on where to invest attention next

• Design and implement new operational processes that improve efficiency, reduce friction, and support consistent execution across the Operations organization
• Integrate workflows across products, teams, and…