Operations Senior Analyst; AMER HCM

Position: Operations Senior Analyst (AMER HCM)
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Job Category Operations Job  Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

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What You'll Be Doing & Why It Matters We are looking for an Operations Senior Analyst (AMER HCM) to join the Global Professional Services Workforce Operations team!

Workforce Operations is the headcount and workforce engine for Professional Services. We govern headcount processes, forecasts, and status for ~10k Worldwide Professional Services employees, and drive insights and alignment across Finance, Business leaders, Employee Success (ES), and Recruiting.

Headcount Managers (HCMs) are critical to the success of Position Management at Salesforce and play a key role in executing their organization's annual workforce plan. As the in-region HCM business partner for AMER, you will be the go-to point of contact for AMER leaders during their workday. You'll govern headcount requests within our guardrails, guide Hiring Managers and Business Leaders through our HCM processes, and turn headcount data into insights that help the business plan and make decisions.

Our foundation is built and running: documented end-to-end HCM processes, a live headcount dashboard and forecast, and regular data audits. This role joins as the team moves from process execution to insight-led business partnership. You'll help define how we work, not just run it.

You will also contribute to critical Workforce Operations initiatives, including annual Go for Growth (G4G) new fiscal year planning, mid-year org changes, and hiring programs throughout the year.

Core Responsibilities & Scope Business partnership & insights

Act as the in-region HCM business partner for AMER Professional Services leaders, and as the bridge between the business, Finance, ES, and Recruiting.

Drive insights to business leaders and key stakeholders: track headcount status against plan, flag trends and variances early, and give clear recommendations that inform decisions.

Partner with Finance and Business Operations on headcount forecast and outlook, so hiring stays aligned to the financial plan.

Support mid-year initiatives and hiring programs, and help stand up new or changing orgs.

Governance & headcount execution

Manage the Workday queue for AMER headcount requests, including net-new positions, backfills, cost-impacting position and job requisition edits, and bulk position data loads.

Govern incoming Workforce Operations requests to make sure they fit within our guardrails, and make sound decisions within those guardrails.

Maintain the org's headcount plan through Workday position management: ad-hoc position creation, freeze/unfreeze or close positions, and regular audits of frozen and vacant positions.

Drive data integrity across Workday and Org
62 through recurring  trusted with access to sensitive cost data to help inform decisions.

Process, playbooks & automation

Define and document HCM processes, and build playbooks for recurring use cases (e.g., hiring programs, org changes, job architecture shifts).Advocate for and implement process improvements, using…